HSK Supervisor

Join to apply for the HSK Supervisor role at Mandarin Oriental .Mandarin Oriental, Barcelona is seeking a Housekeeping Supervisor to join our Housekeeping team. The hotel is a 5‑star luxury property located on Barcelona’s Passeig de Gràcia, featuring 120 rooms, including 28 suites designed by Patricia Urquiola, and world‑class dining and spa facilities.About The JobBased at Mandarin Oriental, Barcelona within the Housekeeping Department, the Housekeeping Supervisor is responsible for supervising daily housekeeping operations, ensuring cleanliness, quality standards and service excellence across guest rooms and public areas. The role reports to the Housekeeping Manager/Assistant Housekeeping Manager.ResponsibilitiesSupervising daily cleaning operations of guest rooms and public areas to ensure brand standards are consistently met.Leading, training and motivating housekeeping colleagues to deliver exceptional service.Conducting room inspections and ensuring corrective actions are implemented when needed.Coordinating daily work assignments, schedules and task distribution.Ensuring proper use, care and control of cleaning equipment, amenities and linen.Monitoring compliance with hygiene, health and safety standards.Handling guest requests, feedback and complaints promptly and professionally.Communicating effectively with Front Office, Maintenance and Laundry to ensure smooth operations.Supporting inventory control and reporting maintenance issues.Acting as a role model aligned with Mandarin Oriental culture and values.Qualifications & ExpectationsStrong interpersonal and problem‑solving abilities.Excellent knowledge of housekeeping operations and hotel product standards.High sense of responsibility and reliability.Ability to work under pressure in a fast‑paced environment.Team‑oriented and eager to learn in a multicultural setting.Strong focus on guest needs, remaining calm and courteous at all times.Customer‑oriented mindset with professional behaviour.Commitment, professionalism and attention to detail.Minimum of 2 years’ experience in luxury hospitality, preferably in a housekeeping supervisory role.English language skills (Spanish is an asset).Our Commitment to YouLearning & Development – tailored programmes to support continuous growth.MOstay – complimentary stays and attractive colleague rates worldwide.Health & Well‑being – work‑life balance support and wellness programmes.BenefitsColleague canteen with a different menu every week.Learning platform with access to a wide range of training courses.Uniform cleaning and pressing service.Youthful, fun and multicultural working environment.Complimentary stays and special colleague rates.Coffee and tea available throughout the day at the coffee corner.Worldwide brand recognition and career opportunities within the Group.Electric kick scooter and bicycle parking.Staff parties and team‑building events throughout the year.Internal growth and development opportunities.Free weekly physiotherapy sessions.Birthday day off to celebrate your special day.Mandarin Oriental is an equal opportunity employer. We value the uniqueness of each individual, embracing diverse perspectives, cultures, lifestyles and personal circumstances. Our commitment lies in providing equal opportunities and maintaining a productive, inclusive and discrimination‑free work environment.#J-18808-Ljbffr