HSK Supervisor

Mandarin Oriental, Barcelona is looking for a Housekeeping Supervisor to join our Housekeeping team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting edge of luxury experiences.

Mandarin Oriental, Barcelona is an exclusive 5-star hotel located on Barcelona's Passeig de Gràcia, surrounded by iconic modernist architecture and the artistic legacy of Gaudí.

The hotel belongs to the Mandarin Oriental Hotel Group, an international luxury hotel management company with more than 38 hotels, resorts and residences worldwide across Asia, Europe and the Americas.

Mandarin Oriental, Barcelona features 120 rooms, 28 of which are suites, all uniquely designed by Patricia Urquiola. In addition to accommodation, the hotel offers event spaces for weddings, meetings and corporate functions.

The hotel's gastronomic offering includes a two-Michelin-star restaurant, a refined cocktail bar, the Mimosa Garden and a rooftop terrace. The Spa includes 8 treatment rooms, an indoor pool and a gym.

About the job

Based at Mandarin Oriental, Barcelona, within the Housekeeping Department, the Housekeeping Supervisor is responsible for supervising daily housekeeping operations, ensuring cleanliness, quality standards and service excellence across guest rooms and public areas.

The Housekeeping Supervisor reports to the Housekeeping Manager / Assistant Housekeeping Manager.

As Housekeeping Supervisor, you will be responsible for the following duties:

• Supervising daily cleaning operations of guest rooms and public areas to ensure brand standards are consistently met.
• Leading, training and motivating housekeeping colleagues to deliver exceptional service.
• Conducting room inspections and ensuring corrective actions are implemented when needed.
• Coordinating daily work assignments, schedules and task distribution.
• Ensuring proper use, care and control of cleaning equipment, amenities and linen.
• Monitoring compliance with hygiene, health and safety standards.
• Handling guest requests, feedback and complaints promptly and professionally.
• Communicating effectively with Front Office, Maintenance and Laundry to ensure smooth operations.
• Supporting inventory control and reporting maintenance issues.
• Acting as a role model aligned with Mandarin Oriental culture and values.

As Housekeeping Supervisor, we expect from you:

• Strong interpersonal and problem-solving abilities.
• Excellent knowledge of housekeeping operations and hotel product standards.
• High sense of responsibility and reliability.
• Ability to work under pressure in a fast-paced environment.
• Ability to work cohesively as part of a team and enjoy learning in a multicultural environment.
• Strong focus on guest needs, remaining calm and courteous at all times.
• Customer-oriented mindset with professional behaviour.
• Commitment, professionalism and attention to detail.
• Minimum of 2 years' experience in luxury hospitality, preferably in a housekeeping supervisory role.
• English language skills (Spanish is an asset).

Our commitment to you

Learning & Development

Your success is our success. We craft tailored learning and development programmes to support your continuous growth.

MOstay

As part of the #MOfamily, enjoy complimentary stays and attractive colleague rates worldwide.

Health & Colleague Wellness

We support work-life balance through a variety of wellness and health programmes.

Benefits

• Colleagues' canteen with a different menu every week.
• Learning platform with access to a wide range of training courses.
• Uniform cleaning and pressing service.
• Young, fun and multicultural working environment.
• Complimentary stays and special colleague rates.
• Coffee and tea available throughout the day at the coffee corner.
• Worldwide brand recognition and career opportunities within the Group.
• Electric kick scooter and bicycle parking.
• Staff parties and team-building events throughout the year.
• Internal growth and development opportunities.
• Free weekly physiotherapy sessions.
• Birthday day off to celebrate your special day.

Mandarin Oriental is an equal opportunity employer. We value the uniqueness of each individual, embracing diverse perspectives, cultures, lifestyles and personal circumstances. Our commitment lies in providing equal opportunities and maintaining a productive, inclusive and discrimination-free work environment.

We're Fans. Are you?

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