Hsk Supervisor

hace 1 semana

Barcelona, España Conservatorium Hotel A tiempo completo

HSK Supervisor
- JR-03435
- Rooms
- Full time
- Permanent
- Mandarin Oriental, Barcelona

**About the job**

The Housekeeping Supervisor is responsible for maintaining a clean, well-stocked section assigned. He/she is responsible for maintaining cleanliness on guest rooms, guest floors and hallways assigned.

He/she ensures that all guestroom standards with regards to set up and cleanliness are consistently maintained at a very high level in accordance with all Mandarin Oriental Hotel Group Policies and Procedures.

He/she is responsible for resolving colleague’s needs and creating a climate of mutual respect and enthusiasm.

**Key Responsibilities**:

- Drives Quality Assurance towards MOHG standards.
- Allocates and coordinates the teams in early and late shifts.
- Ensures smoothly run floors and impeccable guest rooms with attention to details.
- Inspects guest rooms and suites.
- Provides regular training for the team.
- Manages the cleanliness of storage areas.
- Handles all guest requests and guest complaints to ensure satisfaction.
- Manages communication with colleagues and other departments.
- Actively reviews processes and voices ideas and suggestions.
- Supervises and provides laundry & pressing services.
- Completes department relevant administrative tasks.
- Works on projects and special assignments.
- Conducts team briefings and meetings.
- Manages and coordinates flower orderings and purchasing requests.
- Delights guests and colleagues
- Manages lost & found.
- Other reasonable tasks may be assigned by the direct manager or a senior manager on duty.

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