Customer Success Manager

This position is at T-Systems

The selection process will be entirely managed by T-Systems.

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Your Task As a Senior Customer Success Manager T Cloud Public , you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally.

Responsibilities

• Strategic influence and development of the existing business of the assigned T Cloud Public customers in order to increase the value added for the customer and the sales for the T Cloud Public
• Comprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling)
• Active participation in the respective vertical squad of the T Cloud Public
• Avoiding "churn" through proactive analysis and management of T Cloud Public customers
• Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public
• Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public
• Ensuring customer satisfaction
• Participation in the planning and forecasting processes
• Transferring customer requirements to the T Cloud Public impediment and demand process
• Supporting the further development of cloud handling support

Your Profile

We are seeking a highly qualified Senior Customer Success Manager T Cloud Public with extensive cloud architecture expertise, strong technical knowledge in AI and cloud ecosystems, excellent communication skills, and proven experience in customer success management and business development.

Must Have Skills

• Completed degree in computer science, engineering or comparable training or further education
• Top knowledge and 5 years experience in the areas of cloud and IT architecture
• 5 years experience in technology strategy
• 5 years experience in sales and business development
• Top knowledge and experience in the field of AI
• Strong communication and presentation skills with correct and confident behavior in customer contacts
• Strong knowledge of market-relevant cloud ecosystems and experience with partners
• Strong knowledge in the field of cloud (IaaS, PaaS, SaaS)
• Knowledge of the offerings of AWS
• Knowledge of the offerings of Microsoft Azure
• Knowledge of the offerings of Google
• Knowledge of the offerings of Rackspace
• Experience in development of cloud platforms/hybrid cloud solutions combining technologies, developer tools, APIs, management and integration frameworks and processes
• High resilience and adaptability to dynamically changing processes/startup mentality
• Very good technical understanding of standardized service provision through platforms
• Detailed knowledge of the processes and structures in your own company
• Experience in international cooperation with Local Business Units and NatCos
• High social skills
• Ability to work in a team and integrate
• Good assertiveness
• Ability to work independently
• Fluent written and spoken German
• Fluent written and spoken English
• Willingness to travel nationally and internationally
• OTC Practitioner certification or comparable AMIGO Hyperscaler certification
• Agile methods certification such as Scrum, Kanban, DevOps or comparable certifications

Nice to Have Skills

• DevOps Foundation certification
• OTC Architect certification

Additional Information What do we offer you? Work environment & flexibility

• International, dynamic and collaborative environment.
• T-Social: social initiatives (sports, community, health, ...).
• Hybrid work model (remote/on-site).
• Flexible working hours.

Growth & development

• Customized training: access to Coursera to learn whatever you want, whenever you want.
• Weekly language classes (English & German).
• International Mentoring Sessions & Experience Days.

Compensation & benefits

• Flexible compensation plan (health insurance, meal vouchers, childcare, transport).
• Telemedicine.
• Life and accident insurance.
• Social fund.

Wellbeing & time off

• 26+ working days of vacation per year.
• Free access to specialist services (medical, legal, wellness).
• 100% salary coverage dur