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Spoki is a Conversational Platform that helps companies build authentic relationships with their customers through WhatsApp and Artificial Intelligence. We believe in the value of genuine connections and provide tools that enable marketing, sales, and customer care teams to communicate in a direct, effective, and personal way. ¿Our culture is built on four key principles: an unwavering passion for what we do, putting customer success first, working as a united and collaborative team, and approaching challenges with an entrepreneurial and results-driven mindset. The Customer Success Manager will be a strategic partner for our clients, driving platform adoption, retention, and revenue growth. This position requires proven experience in customer success or sales within the SaaS industry. Analyze data and metrics to identify growth opportunities and risk factors Provide strategic consulting on marketing automation and WhatsApp Business strategies Proven experience in Customer Success Management within SaaS companies – Required Fluent in English and Italian (B2–C1) – Required Knowledge of digital marketing and conversational commerce Analytical mindset with the ability to turn data into actionable strategies A central role with real responsibility for the success of partners and the evolution of Spoki's network. Continuous training and access to advanced tools to perform at your best. Permanent and full-time contract. Work with cutting-edge technologies in conversational AI and WhatsApp Business
