Customer Success
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At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond.
Permanent Regular Job Description:
The Customer Success- Mid Accounts manages a portfolio of mid-sized clients via remote engagement. The role strengthens relationships, supports benefit usage, and identifies new value opportunities aligned with clients' employee engagement goals. Acting as a strategic advisor, the Farmer drives satisfaction, upsell opportunities, and renewals across accounts.
Responsibilities:
- Relationship Management & Retention Planning Conduct quarterly business reviews and virtual check-ins with HR and business stakeholders. Monitor usage trends and client feedback to flag risks or growth opportunities. Maintain high client satisfaction through timely, relevant follow-ups.
- Growth Opportunity Identification & Upselling Analyze client maturity and expansion readiness to identify new solutions or benefit categories. Present upsell opportunities tailored to client size, strategy, or changing needs. Guide decision-makers in aligning benefit investments with employee outcomes.
- CRM & Reporting Use Salesforce to track touchpoints, renewal dates, upsell pipelines, and risk signals. Collaborate with Sales Leadership on
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