CRM & Loyalty Specialist
hace 2 semanas
Everything you are looking for and more We are looking for a CRM & Loyalty Specialist for IberiaSpain & Portugal) to design, execute and optimise customer relationship strategies across the entire customer lifecycle. This role will focus on defining and automating customer journeys, leading segmentation initiatives, coordinating multichannel campaigns and ensuring that every action drives conversion, engagement and repeat usage across both markets. The position sits within the Growth area , as part of the Marketing team , with a versatile and very hands‑on scope. The main objective is to accelerate activation, recurrence and retention through personalised communication and data‑driven automation, always with a strong impact on business results. What responsibilities and objectives will you have? CRM Strategy & Customer Lifecycle Design and execute CRM strategies focused on acquisition, activation, retention and loyalty. Develop specific initiatives to increase repeat usage, engagement and customer lifetime value (LTV). Define and implement loyalty strategies across web and app. Automation & Personalisation Configure and automate multichannel journeys in Synerise and Batch (email, SMS, push and in‑app notifications). Define triggers and personalisation rules across the customer lifecycle. Segmentation & Testing Segment audiences and build behavioural cohorts. Launch and optimise A/B tests to improve conversion at each lifecycle stage. Analytics & Reporting Monitor key KPIs such as activation, retention, churn, opt‑in/out, repeat usage and conversion. Analyse behavioural and performance insights to propose actionable improvements. Measure the impact of campaigns and automations through regular reporting and recommendations. Collaboration & Coordination Work closely with Product, Tech, CX and Customer Support teams to ensure alignment across initiatives. Coordinate rollouts, learnings and best practices with international teams. Well, what will the requirements be? 3+ years of experience in CRM, automation or data‑driven marketing roles. Experience with CDP / marketing automation tools (Synerise or similar). Strong analytical skills, with the ability to interpret cohorts and funnels. Basic knowledge of HTML and email marketing best practices. Excellent organisational skills and stakeholder management capabilities. High level of English, as you will collaborate with international teams. What do we offer? Language platform Wellbeing programme Flexible working hours Online platform for lifelong learning Competitive salary Flexible remuneration services can be contracted Why join us? Because we don’t settle — we go further and multiply impact (10X Attitude). Because we design every transformation around real customer value (Passionate About Customers). Because we make things happen fast and smart — not perfect, but done (Go, Go, Go). Because we believe the future belongs to those who rethink what’s possible (Dare to Disrupt). Because we win together — diverse, collaborative, driven by one shared vision (One Goal, One Team). Inclusive Culture InPost has an Equal Opportunities Plan that promotes equality at all levels. We aim for equality in the company's workplaces, as it is focused on promotion, within and outside the company, as well as gender equality, diversity, equity and inclusion of people regardless of their abilities and conditions. #J-18808-Ljbffr
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CRM & Loyalty Specialist
hace 2 semanas
San Fernando de Henares, España InPost Iberia A tiempo completoEverything you are looking for and more We are looking for a CRM & Loyalty Specialist for Iberia (Spain & Portugal) to design, execute and optimise customer relationship strategies across the entire customer lifecycle. This role will focus on defining and automating customer journeys, leading segmentation initiatives, coordinating multichannel campaigns and...
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CRM & Loyalty Specialist
hace 2 semanas
San Fernando de Henares, Madrid, España InPost Iberia A tiempo completoEverything you are looking for and moreWe are looking for a CRM & Loyalty Specialist for Iberia (Spain & Portugal) to design, execute and optimise customer relationship strategies across the entire customer lifecycle.This role will focus on defining and automating customer journeys, leading segmentation initiatives, coordinating multichannel campaigns and...
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CRM & Loyalty Specialist
hace 2 semanas
San Fernando de Henares, España InPost España A tiempo completoEverything you are looking for and moreWe are looking for a CRM & Loyalty Specialist for IberiaSpain & Portugal) to design, execute and optimise customer relationship strategies across the entire customer lifecycle.This role will focus on defining and automating customer journeys, leading segmentation initiatives, coordinating multichannel campaigns and...
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CRM & Loyalty Specialist
hace 2 semanas
San Fernando de Henares, España InPost España A tiempo completoEverything you are looking for and moreUsted podría ser el solicitante perfecto para este trabajo. Lea toda la información asociada y asegúrese de presentar su candidatura.We are looking for aCRM & Loyalty Specialist for IberiaSpain & Portugal)to design, execute and optimise customer relationship strategies across the entire customer lifecycle.This role...
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Data Analyst
hace 7 días
San Sebastián de los Reyes, Madrid provincia, España ADDYOU S.L. A tiempo completoEstamos ayudando a nuestro cliente, una multinacional del sector retail, a buscar un-a deportista apasionado-a por la tecnología y los datos y con experiência como CRM Analyst, para formar parte del equipo de CRM/Loyalty ¿Qué nos gusta de ellos? - Son una multinacional que están presentes en más de 170 países - Desde hace unos años la tecnología...
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Loyalty Assistant
hace 2 días
Palma de Mallorca, España OK Mobility A tiempo completo¿Eres una persona dinámica, creativa y con orientación al cliente? ¿Estás buscando un nuevo proyecto? ¡No dejes escapar esta oportunidad! OK Mobility llegó para revolucionar el mundo de la movilidad. Nuestro objetivo es que nuestrxs clientxs encuentren la solución de movilidad que más se ajuste a sus necesidades: alquilando o comprando el vehículo...
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Loyalty Assistant
hace 2 días
Palma de Mallorca, España OK Mobility A tiempo completo¿Eres una persona dinámica, creativa y con orientación al cliente? ¿Estás buscando un nuevo proyecto? ¡No dejes escapar esta oportunidad! OK Mobility llegó para revolucionar el mundo de la movilidad. Nuestro objetivo es que nuestrxs clientxs encuentren la solución de movilidad que más se ajuste a sus necesidades: alquilando o comprando el vehículo...
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Enterprise Specialist
hace 2 semanas
San Fernando de Henares, España InPost Iberia A tiempo completoEverything you are looking for and more As a Enterprise Specialist at InPost Iberia, you will be responsible for identifying, negotiating, and securing strategic partnerships with national and regional chains in Spain and Portugal, with the goal of expanding our network of smart lockers.Your mission will be to identify high-potential partners (such as...
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Enterprise Specialist
hace 1 semana
San Fernando de Henares, Madrid, España InPost Iberia A tiempo completoEverything you are looking for and more As a Enterprise Specialist at InPost Iberia, you will be responsible for identifying, negotiating, and securing strategic partnerships with national and regional chains in Spain and Portugal, with the goal of expanding our network of smart lockers.Your mission will be to identify high-potential partners (such as...
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Enterprise Specialist
hace 1 semana
San Fernando de Henares, Madrid, España InPost Iberia A tiempo completoEverything you are looking for and moreAs a Enterprise Specialist at InPost Iberia, you will be responsible for identifying, negotiating, and securing strategic partnerships with national and regional chains in Spain and Portugal, with the goal of expanding our network of smart lockers.Your mission will be to identify high-potential partners (such as...
