Support analyst first line

hace 1 mes

Las Palmas de Gran Canaria, España Crit Interim España ETT A tiempo completo

Responsibilities

• Interact with customers via telephone, e-mail, and the web, providing technical support and problem-solving abilities.

• Identify, evaluate, and prioritize customer problems and complaints.

• Analyze customer problems and formulate plans of resolution.

• Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.

• Evaluate new services, processes, and technologies introduced at the helpdesk.

• Participate in departmental training activities, including training programs in support of new technologies, procedures, and customer service enhancements.

• Work with departmental staff to promote, develop, and maintain strong customer service values.

• Escalate unresolved issues to support leads and designated (Client) service group.

Mandatory Requirements:

• Languages: Dutch

• Basic PC Skills

• Good communication skills

• Availability to work in shifts: 7x24 (40 hours per week - 5 days per week)

• Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation

• Basic understanding of the principles, theories, and practices of group dynamics and/or team development

• Basic Business Development: Results Focused, Initiative

• Customer-oriented

• Experience: No specific experience is required (initial training)

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