Technical/ Customer Support Agent
hace 3 días
At Civitfun, we develop technology solutions that digitalize and automate key processes in the hospitality industry. Our flagship product, Online Check-in, enables hotels to offer a smooth, contactless, and personalized experience to their guests. We work with hotels around the world, and our commitment is to deliver specialized, efficient, and high-quality technical support, aligned with the excellence of our products. As a Support Technician in the Customer Success team, you'll be responsible not only for resolving technical and functional issues reported by our clients, but also for actively contributing to the continuous improvement of our support model, hotel care and tool usage We're looking for someone analytical, goal-oriented, and committed to excellence—who can help us drastically reduce resolution times and consolidate Civitfun as a company known for its clear, agile, and effective technical support. You’ll handle requests from receptionists, hotel managers, and IT teams, performing rigorous analysis to offer well-founded diagnoses with clear and empathetic communication. You won't manage or build integrations, but you will need to understand the interactions between PMS systems and our services to detect basic errors and assist in their resolution. Manage tickets and incidents via Zendesk, ensuring efficient, clear, and well-documented follow-up. Use Kibana to analyze system behavior through the Dashboard and Discover views. Escalate well-documented technical issues to the development team via JIRA. Review and adjust configurations involving HTML structures within our tools when needed. Guide and support clients in technical processes and ensure correct usage of our solutions. Monitor workflows of our products (Online Check-in, Police Report, Guestlink) to ensure they work as expected. Collaborate in improving the quality, stability, and efficiency of our technical support. Previous experience in technical support, IT customer service, or SaaS environments. HTML (basic/intermediate) JSON (structure and validation) Tools: Kibana (Dashboard & Discover), Postman, Zendesk, JIRA, Microsoft and Google Drive environments Opera Cloud, OHIP, Noray, Winhotel, Timón Hotel, QuoHotel (valued) Intermediate to high level of Spanish and English (spoken and written). Ongoing training in internal tools, technical flows, and product knowledge. Are you passionate about technical support and hotel tech? Join Civitfun and help us become one of the most highly rated support teams in the hospitality industry.
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Customer Support Agent
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Castro, España Infinni Innovations S.A. A tiempo completoWe’re a technology company reimagining how creators work by designing powerful, modern tools that make it simple to manage, distribute, and scale their work.The creator economy is on track to exceed $480B by 2027, yet the software powering it is fragmented and outdated. Our ecosystem of products—trusted by the biggest names in the industry—streamlines...
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Senior Client Support Technician
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Castro, España Civitfun A tiempo completoWho We Are At Civitfun, we develop technology solutions that digitalize and automate key processes in the hospitality industry. Our flagship product, Online Check-in, enables hotels to offer a smooth, contactless, and personalized experience to their guests. We work with hotels around the world, and our commitment is to deliver specialized, efficient, and...
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Customer Success
hace 3 días
Castro, España Civitfun A tiempo completoWho We AreAt Civitfun, we develop technology solutions that digitalize and automate key processes in the hospitality industry. Our flagship product, Online Check-in, enables hotels to offer a smooth, contactless, and personalized experience to their guests.We work with hotels around the world, and our commitment is to deliver specialized, efficient, and...
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Castro e Marzán, España Earth Rover A tiempo completoEarth Rover is looking for a Technical Helpdesk Support Engineer with a foundation in robotics to provide first-line technical support for our customers. This role goes beyond traditional helpdesk support—you will be directly involved in troubleshooting robotic systems, identifying software and hardware issues, and working with our R&D team to escalate...
