Customer Support Representative English/French Speaking
hace 7 días
We’re a technology company reimagining how creators work by designing powerful, modern tools that make it simple to manage, distribute, and scale their work.The creator economy is on track to exceed $480B by 2027, yet the software powering it is fragmented and outdated. Our ecosystem of products—trusted by the biggest names in the industry—streamlines content management, distribution, and monetization.We’re a global team of 150+ engineers, designers, marketers, and operators with experience at Meta, TikTok, Microsoft, N26, TIER, and WeWork. United by a shared mission: to empower creators to grow across platforms and markets by centralizing their content, sales, and operations into a single connected ecosystem.We are looking for a dedicated and enthusiastic Senior Customer Support Agent to join our European customer service team and our going international market. In this role, you will be responsible for addressing and resolving non-technical and technical customer inquiries in English and French via chat (Intercom) related to the Infinni platform. This role reports to the Support Team Lead and will play a crucial part in ensuring our customers receive the highest standard of service.Customer Service:Respond promptly and professionally to customer questions through chat (Intercom).Work closely with other members of the support team to share knowledge and best practices.Collaborate with cross-functional teams to resolve customer issues and improve the overall customer experience.Participate in team meetings and training sessions to stay updated on new features, tools, and processes.Identify recurring customer issues and suggest improvements to enhance the support process.Contribute to the development and updating of support documentation and resources.Provide feedback to the Support Team Lead on potential improvements to tools and workflows.Bachelor's degree in Business Administration, Psychology, Human Resources, Finance, or a related field is preferred.at least 2+ years of experience in a customer support role, preferably in a B2B SaaS environment.Familiarity with Intercom or similar customer support tools (e.g., Zendesk).Fluency in English and French is a must. Spanish or German is also a plus.We are a remote first company allowing our employees to work from home or abroad, please note that the role is only open to candidates based in the Canary Islands.If you are passionate about customer service and looking for an opportunity to grow within a dynamic team, we encourage you to apply for this exciting role. Join us in delivering exceptional support to our Infinni platform users
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Customer Support Agent
hace 1 semana
Castro e Marzán, España Infinni Innovations S.A. A tiempo completoAbout Us: INFINNI is building the infrastructure that powers the creator economy. We’re a technology company reimagining how creators work by designing powerful, modern tools that make it simple to manage, distribute, and scale their work. The creator economy is on track to exceed $480B by 2027, yet the software powering it is fragmented and outdated....
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German-Speaking Customer Service Representative
hace 1 semana
Castro, España Barkibu • Pet Health Insurance A tiempo completoBarkibu is a veterinary insurance designed to ensure dogs and cats receive the medical care they need without the worry of high expenses. At Barkibu, we dream of a world where every pet can access top-tier healthcare without financial barriers standing in the way. We're committed to providing pets and their pet parents with the support necessary for a joyful...
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Enterprise Inside Sales Representative
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Castro e Marzán, España Iron Mountain A tiempo completoAt Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable...
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Enterprise Inside Sales Representative
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Peñalba de Castro, España Iron Mountain A tiempo completoAt Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.We provide expert, sustainable...
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English Speaking
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Castro, España Zearch A tiempo completoEnglish Speaking Growth Account Executive – English Speaking (EdTech / SaaS)Envíe su CV y cualquier información adicional requerida después de haber leído esta descripción, haciendo clic en el botón de solicitud.A fast-growing global Education Technology SaaS company is looking for a Growth Account Executive to manage and expand relationships with...
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Enterprise Inside Sales Representative
hace 2 semanas
Castro e Marzán, España Iron Mountain A tiempo completoAt Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable...
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(fluent German) Customer Support Consultant
hace 2 semanas
Castro, España Barkibu • Pet Health Insurance A tiempo completoBarkibu is a veterinary insurance designed to ensure dogs and cats receive the medical care they need without the worry of high expenses. At Barkibu, we dream of a world where every pet can access top-tier healthcare without financial barriers standing in the way. We're committed to providing pets and their pet parents with the support necessary for a joyful...
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(fluent German) Customer Support Consultant
hace 7 días
Castro, España Barkibu • Pet Health Insurance A tiempo completoBarkibu is a veterinary insurance designed to ensure dogs and cats receive the medical care they need without the worry of high expenses. At Barkibu, we dream of a world where every pet can access top-tier healthcare without financial barriers standing in the way. We're committed to providing pets and their pet parents with the support necessary for a joyful...
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(fluent German) Customer Support Consultant
hace 1 semana
Castro, España Barkibu • Pet Health Insurance A tiempo completoBarkibu is a veterinary insurance designed to ensure dogs and cats receive the medical care they need without the worry of high expenses. At Barkibu, we dream of a world where every pet can access top-tier healthcare without financial barriers standing in the way. We're committed to providing pets and their pet parents with the support necessary for a joyful...
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Support Analyst First Line with French
hace 1 semana
Castro e Marzán, España Grupo Crit A tiempo completoWe are looking for customer service professionals with a good knowledge of French for one of our client companies in Santa Cruz de Tenerife. Responsibilities Interact with customers via telephone, email and the web, providing technical support and problem solving assistance. Identify, evaluate and prioritize customer problems and complaints. Analyze customer...