Field Training Manager

Field Training Manager - Iberia (Spain & Portugal)

Based in Spain (Madrid)

Permanent - Full Time

About Charlotte Tilbury Beauty

Founded in 2013 by world-renowned makeup artist and beauty entrepreneur Charlotte Tilbury MBE, Charlotte Tilbury Beauty has transformed the global beauty industry with one mission{{{{:}}}} to empower everyone, everywhere to look and feel like the most confident version of themselves. With our easy-to-use, easy-to-choose, easy-to-gift icons, we've become one of the most talked-about beauty brands on the planet - and the magic is only growing.

Today, we're a global beauty phenomenon, scaling at record speed across 50+ markets with over 3,000 Dream Team members bringing the Tilbury magic to life every single day. Our retail teams are the heart of our brand - from the glamour of London to the style capitals of Europe, the energy of the Americas, the vibrant beauty hubs of the Middle East and the fast-growing innovation centres across APAC. Every region brings its own sparkle, culture and community, creating the unmistakable magic of Team Tilbury.

We're bold. We're disruptive. We're powered by creativity, innovation and industry-leading tech. And as we continue to break records across countries, channels and categories, we're looking for extraordinary talent to join us.

If you're ready to create magic, inspire confidence and glow with purpose, this is your moment. Step into a career where you don't just work in beauty - you make dreams come true.

About The Role

Manage the education and development of the store-based Managers and Artists through physical and virtual training, whilst also ensuring the Learning Management System is accurately managed and is fulfilling potential.

Working with the Field Sales Manager you will ensure there is a clearly defined people plan and strategy for the area for which you are accountable for delivery. You will constantly define and adapt the education approach based on commercial business needs in an agile manner, whilst always ensuring that the brand ethos and purpose is represented to our customers in the right way. You will be the trail blazer for exceptional service in stores through shopfloor observation and in the moment coaching whilst leading by example with social advocacy both independently and through the team.

As a Field Training Manager you will

Taking direction from the Regional Training Manager, lead the effective and inspirational delivery of all defined training materials across

• Charlotte Tilbury ‘Magic Experience\" service model and intermediate artistry development
• Full Curriculum facilitation including induction, social and developmental training
• Operational business management & area education strategy
• All new launch NPD and Skincare Training
• The Learning Management System
• Monitor KPIs to gauge training impact, provide feedback to Field Sales Managers, adapt training based on feedback from managers and Education & Pro Manager for continual improvement of learning outcomes

Working in collaboration with the Field Sales Managers, define a training and development plan for the area to achieve retail expectations, covering

• Accelerating high potential/high performance individuals using the development pathway and certification process
• Managing and addressing under-performance
• Peakon and engagement feedback
• Login, completion & engagement on the Learning Management System
• Optimising social advocacy with the store
• Succession planning for the area and across areas

Deliver the agreed training plan for the area within the defined timeframes and reflecting the changing needs of the business via

• Regular, effective, and focused store visits with clear objectives, agreed KPIs, and rigorous follow-up
• High quality virtual and physical training sessions
• Feedback and contribute when necessary to regional retail evolutionary projects, working cross functionally to provide relevant customer insight.
• Area meetings delivered in collaboration with the Field Sales Manager
• Leading by example on counter and online during all events, meetings, and trainings

Who You Will Work With

Reporting Relationships

Reporting to the Regional Training Manager

About You

• Experience working within the beauty industry
• Proven experience in coaching to deliver high performance
• Clear, consistent and motivational communication style
• Excellent presentation skills and classroom delivery
• Strong commercial awareness and understanding of how to build capability to drive growth
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