Senior ServiceNow Platform Engineer

**NN Digital Hub** is a subsidiary company of **Nationale Nederlanden Group** located in Madrid, Spain.**We deliver IT services and solutions for the different international Business Units from Nationale Nederlanden Group**# **Your Impact as Senior ServiceNow Platform Engineer:**As a Senior ServiceNow Engineer specializing in the implementation of the AI Control Tower, you will lead the design, deployment, and governance of ServiceNow’s AI Control Tower platform across NN Group. This role is pivotal in ensuring responsible, scalable, and compliant AI adoption, embedding risk-based controls and workflow automation into every AI initiative. # **What you are going to do:*** End-to-end implementation of the ServiceNow AI Control Tower, including requirements gathering, architecture, integration, deployment, and ongoing platform management.* Design and enforce governance processes for AI assets, ensuring compliance with regulatory frameworks (AI Act, GDPR, DORA) and internal policies.* Integrate the AI Control Tower with existing enterprise systems (e.g., Databricks, Collibra, Active Directory, CMDB) to enable unified management of AI models, datasets, and workflows.* Develop and maintain automated workflows for AI asset onboarding, risk assessment, impact analysis, and lifecycle management, leveraging ServiceNow’s automation and reporting capabilities.* Drive adoption and best practices for AI governance, collaborating with business/product owners, risk and compliance managers, and the AI Center of Excellence.* Monitor and report on AI value delivery, productivity, cost avoidance, and risk reduction using the AI Control Tower’s dashboards and evidence packs for executive updates and audits.* Mentor and guide junior engineers and cross-functional teams in AI governance, platform usage, and compliance requirements* Stay current with AI regulatory developments and ServiceNow platform enhancements, ensuring the AI Control Tower remains future-proof and scalable.# **Your Colleagues:**You will join a dynamic and supportive team focused on delivering innovative solutions. Our team values collaboration and the sharing of knowledge, working together in a hybrid environment to achieve our goals.# As part of our Employee Experience, we offer you a range of competitive benefits that are available to you in order to improve the physical, mental, and professional wellbeing of our workers. Among the benefits are:* We work with a hybrid model* Starting financial aid so you can equip your workspace at home* Allowance and telework subventions* Flexible working hours and 2 months of intensive working hours in summer so you can fully take advantage of your time* We hire a life insurance and a pension plan for all our employees* We establish objectives bonus as a performance reward* You can get to the office as you please. We have a free parking lot for cars, motorbikes, electric cars with chargers, and bikes.* Get to know our flexible retribution facilities such as transport card, nursery checks, health insurance with Sanitas, trainings…* We care about people. That is why we are involved in society by facilitating volunteer actions and time to all our employees.* We care about your wellbeing. We have a Wellness Program available.* We are digital and we love technology. Also, every team works under agile methodology# **Who you are:*** An expert in ServiceNow platform engineering with 5+ years of experience, including custom application development, integrations, and platform management.* Proficient in developing scoped applications, integrating new functionalities, and managing complex projects. (Flow Designer, IntegrationHub, and scripting (JavaScript, Glide API, Business Rules)* Proven experience in implementing or supporting AI governance solutions, preferably with ServiceNow AI Control Tower or similar platforms.* Strong understanding of regulatory and compliance frameworks for AI (AI Act, GDPR, DORA) and experience embedding these into technical solutions.* Skilled in workflow automation, risk management, and lifecycle management for AI and data assets.* Experience with REST APIs, web services, and data integration patterns for connecting ServiceNow to external platforms.* Strong programming skills in JavaScript (ServiceNow scripting), Python (for AI/ML and integration tasks), and familiarity with other languages such as Java, Bash, HTML)* Excellent communicator, able to translate technical requirements into business value and compliance outcomes.If you think that your profile can fit with us and you like who we are, do not hesitate to sign in to our offers. We are waiting for you**Please submit your CVs in English language.***In Nationale-Nederlanden we are committed with diversity. We are proud to be an inclusive organization and we offer equal opportunities, regardless of race, cultural background, gender, gender identity, religion, national origin, age, disability, marital status, and sexual orientation. One of our core values is taking care of our employees so they can give their best within a respectful environment.*Our main objective is to create, deliver and maintain insurance product management solutions, as service propositions to enable any agent (linked or direct), machine or company to create and sell insurance products in Europe in an automated way and real time.On this occasion, we offer an indefinite contract of **Senior ServiceNow Platform Engineer** position. **NN Digital Hub,** our digital centre of excellence in **Prague** and **Madrid**, that complement our IT teams across NN markets. These centres bring together people from different countries and support our journey towards becoming a more digital and data-driven organisation.Our talented colleagues at NN Digital Hub are committed to delivering the highest level of service, utilising an agile and hybrid approach to their work. Their expertise spans a broad range of areas, including cyber security, data & AI, cloud, application development, identity & access management, monitoring, and more. With over 16,000 NN employees benefiting from our services, NN Digital Hub is instrumental in helping NN stay ahead of the curve in the digital age. We’re not just offering a job. We’re offering a place where your talent and drive can make a real impact on our customers, our organisation and the world around us. We believe that investing in you is crucial to the success of our organisation, as you´ll be the driving force behind the future of our company and our customers satisfaction. - **Your growth matters.** We invest in your development through a wide range of learning opportunities and various training to help you thrive professionally as well as personally.- **A competitive and flexible employment package.** You’ll enjoy an attractive salary complemented by comprehensive benefits and our modern way of working which supports flexibility and work-life balance.- **Impactful work with talented colleagues.** Collaborate on global projects that drive real change across NN. You’ll work with a modern tech stack and benefit from our approach, surrounded by talented colleagues who share your ambition. Join our diverse and collaborative team in Prague and Madrid and become a supporter of change.#J-18808-Ljbffr