Senior Technology Consultant, CRM and Industry Workflows

hace 3 días


Madrid, España ServiceNow A tiempo completo

Senior Technology Consultant, CRM and Industry Workflows Join to apply for the Senior Technology Consultant, CRM and Industry Workflows role at ServiceNow 1 day ago Be among the first 25 applicants It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Team The Expert Services team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment. The Role The Senior Technical Consultant, CRM and Customer Workflows is a technical expert as part of a customer engagement team – consulting with customers and configuring the ServiceNow Customer Workflow products based on configuration best practices – all with the goal of accelerating and driving customer business outcomes. What You Get To Do In This Role Educate others about the ServiceNow platform by creating white papers and other materials that can be shared with our ServiceNow community Be the technical expert on the ServiceNow platform, while advising customers on leveraging configurations vs. Customizations Support the engagement efforts for Customer Service‑specific process definition, re‑engineering, improvement and gap analysis of current/future‑state processes during workshops with key customer sponsors and stakeholders Advise customers on ways they can leverage the ServiceNow platform to transform their current processes Lead customer design workshops focused on ServiceNow Platform and Customer and Industry Workflow Solution technology Guide customers through the ServiceNow capabilities during different parts of the engagement; knowledge transfers, process documentation, proof of concepts, architectural documentation Drafting and reviewing user stories, their acceptance criteria, testing strategy and knowledge



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