Genesys Engage Consultant
hace 2 meses
Department: Delivery
Employment Type: Full Time
Location: Madrid
Reporting To: Jesus Buera Baranguan
Description
At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.
We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.
We are currently looking for a passionate and enthusiastic Genesys Engage Engineer to join our Madrid Team. We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.
Key Responsibilities
The candidate will be integrated in a high skilled team that deploys and maintains Genesys IVR’s, reporting, and multi-channel solutions, as well as Call Recording, Workforce Management Solutions, and CRM systems from other leading software manufacturers.
The Job:
- Work with the team to design and build Genesys automate service, reporting, and multi-channel solutions.
- Integrate with Call Recording, Workforce Management Solutions and CRM systems from other leading software manufacturers.
Skills, Knowledge & Expertise
- Education: bachelor's degree in information technology, telecom, math, or a related major.
- 2+ Years’ experience with Genesys Engage product.
- Experience as a voice network engineer designing and deploying contact center solutions.
- Be able to reverse engineer existing solutions to construct new platforms based on Genesys technology.
- Being able to translate customer requirements into sound designs and efficient implementations.
- Good communication skills.
- Analytical, organisational and problem-solving skills.
- A good level of written and spoken English.
Bonus skills:
- Integration with Customer Information Systems using web services, REST APIs.
Job Benefits
This is your chance to join a friendly and passionate team that will motivate you to learn and develop your career in the company.
Benefits may include:
- Pension Scheme
- Remote/Flexible work
- Life insurance
- Private health
- Plus many more (Benefits are dependant on your base location.)
The Small Print:
Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.
#J-18808-Ljbffr-
Genesys Cloud Consultant
hace 6 días
Centro, España Sabio Group A tiempo completoGenesys Cloud Consultant Department: Delivery Employment Type: Full Time Location: Madrid Reporting To: Jesus Buera Baranguan Description Sabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and...
-
Consultant - Portuguese speaking
hace 2 meses
Centro, España Ramboll Group AS A tiempo completoAre you an experienced environmental consultant with Contaminated Sites? Are you fluent in Portuguese, and comfortable speaking it with clients about complex projects? Do you want to push the boundaries of your profession and develop your excellence in an open, collaborative and empowering culture? If this sounds like you, or you’re curious to learn more,...
-
Implementation Consultant
hace 6 meses
Centro-Madrid, España Bright Advertising for Cambridge University Press & Assessment A tiempo completoImplementation Consultant **Salary**:€44,097 - €54,088 **Location**: Madrid **Contract**:Permanent **Join Our Team as an Implementation Consultant** Do you have a passion for technology and education? Are you fluent in both English and Spanish? If you are an experienced technical expert with a background in pre-sales, business analysis, or solution...
-
Technical Integration Consultant
hace 2 meses
Centro, España Expedia, Inc. A tiempo completoExpedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by...
-
Consultant - Portuguese speaking
hace 2 meses
Centro, España Ramboll Group AS A tiempo completoAre you an experienced environmental consultant with Contaminated Sites? Are you fluent in Portuguese, and comfortable speaking it with clients about complex projects? Do you want to push the boundaries of your profession and develop your excellence in an open, collaborative and empowering culture? If this sounds like you, or you’re curious to learn more,...
-
Consultant - Portuguese speaking
hace 2 meses
Centro, España Ramboll A tiempo completoJob Description Are you an experienced environmental consultant with Contaminated Sites? Are you fluent in Portuguese, and comfortable speaking it with clients about complex projects? Do you want to push the boundaries of your profession and develop your excellence in an open, collaborative and empowering culture? If this sounds like you, or you’re curious...
-
Junior Functional Consultant
hace 2 meses
Centro, España UNIT4 NV A tiempo completoJunior Functional Consultant (Norwegian Speaking) Full-time Job Description Unit4’s Professional Services team works across our technology and systems to deliver customer solutions in our industry verticals. As a Consultant, you will have the opportunity to expand your career into the cutting-edge cloud ERP technologies being offered by the organization....
-
Junior Functional Consultant
hace 2 meses
Centro, España UNIT4 NV A tiempo completoJunior Functional Consultant (Norwegian Speaking) Full-time Company Description We are in Business for People, empowering people in service organisations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is...
-
Technical Integration Consultant
hace 2 meses
Centro, España ENGINEERINGUK A tiempo completoExpedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our...
-
Junior Functional Consultant
hace 2 meses
Centro, España UNIT4 NV A tiempo completoJunior Functional Consultant (Norwegian Speaking) Full-time Company Description We are in Business for People, empowering people in service organisations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is...
-
Junior Functional Consultant
hace 2 meses
Centro, España UNIT4 NV A tiempo completoJunior Functional Consultant (Norwegian Speaking) Full-time Company Description We are in Business for People, empowering people in service organisations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is...
-
Business Intelligence Consultant
hace 6 días
Centro, España DATAIS A tiempo completoDATAIS , a consultancy specializing in the design and execution of data and artificial intelligence projects, adopts an integrated approach to cover the entire data cycle and strategy. As a network of expert professionals, DATAIS fosters trust and collaborates to provide data and IA solutions, and tailored support services, including training and consulting....
-
Senior Software Developer
hace 2 meses
Centro, España Sabio Group A tiempo completoSenior Software Developer Department: Delivery Employment Type: Full Time Location: Madrid Reporting To: Jesus Buera Baranguan Description Sabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and...
-
Marketplace Consultant
hace 1 mes
Centro, España ENGINEERINGUK A tiempo completoDESCRIPTION More than 300 million customers shop in Amazon's store, and every day, customers browse, purchase, and review products sold by third-party sellers right alongside products sold by Amazon. Since 2000, Amazon has offered this virtual shelf space to individuals and companies of all sizes, helping them reach hundreds of millions of customers, build...
-
Marketplace Consultant
hace 1 mes
Centro, España Amazon A tiempo completoJob ID: 2751550 | Amazon EU SARL (Spain Branch) - C16 More than 300 million customers shop in Amazon’s store, and every day, customers browse, purchase, and review products sold by third-party sellers right alongside products sold by Amazon. Since 2000, Amazon has offered this virtual shelf space to individuals and companies of all sizes, helping them...
-
Principal Application Delivery Consultant
hace 1 mes
Centro, España MongoDB A tiempo completoPrincipal Application Delivery Consultant MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our...
-
Senior Reporting Consultant
hace 2 meses
Centro, España Workday Polska sp. z o.o A tiempo completoAbout the Role Would you enjoy learning new things in a fast paced environment? Do you have an appetite for variety and challenging business problems to solve? Are you a great communicator who can clearly articulate and demonstrate the value of Workday solutions to our customers? The Workday Success Plans team works directly with customers through targeted...
-
Principal Application Delivery Consultant Madrid
hace 2 meses
Centro, España MongoDB A tiempo completoMongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB...
-
Account Development Executive
hace 4 semanas
Centro, España Open Text Corporation A tiempo completoHiring Manager: Jake Hollis Talent Acquisition Advisor: Jack Vaughan Job Code Level: RTP3 Your Impact Join OpenText's dynamic Account Development team as an Account Development Executive! Be at the forefront of driving success in a high-performing, social environment where your energy, tech-savvy approach, and creative mindset will be harnessed. This role...
-
Talent Acquisition Partner
hace 1 mes
Centro, España ICF A tiempo completoDescription Talent Acquisition Partner ICF is a global management consulting services company with over 9,000 full- and part-time employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge...