Deskside Technician

Job Details

Deskside Technician

Job Description

Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service.

Job responsibilities Provide face-to-face IT support for users, ensuring timely and effective resolution of issues. Manage support queues using ServiceNow, maintaining efficient ticket handling and prioritization. Demonstrate the ability to multi-task, adhere to processes and procedures, and follow pre-established guidelines. Coordinate with third-party vendors to resolve hardware and software issues as required. Perform hardware installation, relocation, and de-installation tasks. Diagnose and resolve issues related to personal hardware, including PCs, laptops, printers, and scanners. Maintain, analyze, and troubleshoot end-user computing problems, both hardware and software-related. Test system and application changes and prepare scripts in MS Windows 11 and MS Office 365 environments. Conduct basic Microsoft 365 administration, including Entra ID and Intune management. Install and configure equipment, cables, outlets, and other hardware required for IMAC implementations. Manage Windows 11 software, patches, and updates using Intune and Autopilot. Provide support for AV rooms and conferences, utilizing software such as MS Teams and Zoom. Offer remote and onsite support to users in other locations within the country as needed. Troubleshoot and resolve issues with warehouse equipment, such as label printers and handheld scanners. Handle user onboarding and offboarding processes efficiently. Maintain and manage mobile devices using MDM via Intune. Lead asset refresh campaigns within the country, ensuring smooth execution. Keep CMDB records updated using ServiceNow. Coordinate and manage local IT projects as required. Oversee equipment ordering, coordination, and stock management. Deliver VIP support with a high level of professionalism and efficiency. Job Requirements At least 5 years' experience in onsite support. An equivalent combination of education and related experience may also serve to meet these minimum requirements A minimum of 3 years of experience in an IT support role. Proficiency in Windows 10/11 and MS Office 365 environments. Strong diagnostic skills for hardware issues, including PCs, laptops, and printers. ITIL certification is an advantage Familiarity with ServiceNow is highly desirable. Knowledge of remote administrative tools in Windows 10/11 environments. Understanding of LAN, wireless, and VPN technologies for basic troubleshooting. Experience with Intune and Autopilot for device management. Working knowledge of Active Directory and MS Azure. Familiarity with network-connected printers and multifunctional devices. A willingness to learn and adapt to new technologies. Positive and proactive attitude with strong teamwork capabilities. Excellent communication skills and a focus on service delivery. Ability to manage stress and handle workloads effectively. Experience with Zebra devices is considered an advantage. Fluency in both the local language and English is required. The preceding

job description
had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

What we offer
Special referral bonuses for recommending your friends; Meal vouchers The possibility to following trainings via Linkedin Learning ,IT and soft skills training provided by our specialists. Opportunities for professional development in a stable multinational environment. Exposure to an international environment as part of a multicultural team spread across Europe. What's next: Diversity & Inclusion Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you

About us
We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.
We are present in over 40 countries and operate with the purpose of co-creating solutions TOG