Customer Success Specialist

Hace 3 días
barcelona, cataluna, España DESIGUAL Jornada completa
Customer Succes Specialist Do you enjoy building strong customer relationships, solving challenges and finding smarter ways of working? We are looking for a proactive, customer-focused professional who is passionate about delivering outstanding service and creating value for our clients. This role goes beyond traditional customer service: you will act as a trusted partner for key accounts, helping them succeed while driving operational excellence, continuous improvement and innovation across the customer journey. You will be part of a dynamic and collaborative environment where curiosity, ownership and a digital mindset are encouraged. We expect you to challenge existing ways of working, leverage technology and AI, and find new ways to make processes more efficient and customer interactions more impactful. An analytical mindset is also key to identifying opportunities, supporting commercial strategies and continuously improving our team’s workflows. Customer Partnership & Experience Build strong and long-lasting relationships with customers, becoming their trusted point of contact. Understand customers’ needs and proactively identify opportunities to improve their experience and business performance. Deliver an outstanding customer experience by ensuring fast, efficient and solution-oriented support. Coordinate with commercial team and other internal stakeholders to resolve customer requests and operational challenges efficiently.

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