Remote Help Desk Engineer

Hace 16 horas

santa cruz de tenerife, canarias, España New York Cloud Apps Jornada completa

Office Location: Remote Offices, Long Island, and New York City

Position Description: The Help Desk Engineer (HDE) is an experience IT support technician working in a service representative capactity for a variety of clients. The Help Desk Engineer is responsible for first-line technical support of client-facing technology, such as Microsoft Dynamics Applications, Citrix Applications, Productivity Software, Password Resets, etc. Additionally, the Help Desk Engineer ay provide light system adminsistration functions, such as creating/deleting users, managing groups, managing distribution lists and public folders, etc.

Requirements / Essential Duties
  • Ability to call on and word directly with C level executives in small to large size businesses.
  • Provide first line end-user technical support via phone and email
  • Provide light user