Senior Technical Program Manager

About Bizee Bizee (formerly Incfile) has helped more than one million entrepreneurs start and manage their businesses. Now we're evolving from a formation service into an AI-powered Operating System for Entrepreneurs, built to connect ambition to action through intelligent systems that simplify complexity, anticipate needs, and give founders the freedom to build faster. We move fast, stay close to the customer, and focus relentlessly on building what matters. We build with heart, hustle, grit, and humility, the same qualities that define the entrepreneurs we serve. Role Summary You will be the operational backbone of Bizee's engineering organization. This role owns the end-to-end operating model for how engineering prioritizes, plans, executes, and reports on technical initiatives. You will bring structure to a team transitioning from ad-hoc Kanban to predictable, accountable delivery while supporting SOC 2 compliance operationalization. What You'll Own Operating Model & Process Design Define and implement the engineering operating model: how work enters, gets prioritized, planned, executed, and delivered Establish intake queue management with clear criteria for request acceptance, routing, and initial sizing Build prioritization framework balancing business value, technical debt, platform health, and strategic initiatives Create solution design process ensuring technical approach is documented before development begins Design and enforce cadence: sprint planning, standups, reviews, retrospectives, and quarterly planning cycles Program Leadership & Technical Execution Run end-to-end program management for platform modernization, Data, AI initiatives, infrastructure work, and cross-team dependencies Define roadmaps, milestones, risks, and reporting for platform, data, and AI programs Translate complex systems work into clear, actionable execution plans with owners and deadlines Drive execution across AI-powered workflows, automation, and ML model integration Support rollout of API-first foundations, event-driven architecture, and system re-architecture KPI Dashboards & Visibility Build and maintain executive dashboards showing program health, velocity trends, risk exposure, and delivery confidence Create team-level dashboards for sprint progress, cycle time, throughput, and work-in-progress limits Define leading and lagging indicators that surface problems early and drive accountability Translate technical metrics into business impact language for stakeholder consumption SOC 2 & Compliance Operations Partner with security and compliance to define, document, and operationalize SOC 2 processes within engineering Establish change management procedures with appropriate documentation and approval workflows Create and maintain evidence collection processes for audit readiness Ensure engineering practices align with security controls and compliance requirements Cross-Functional Orchestration Align Engineering, Platform, Data, AI/ML, Product, and Design around a unified execution rhythm Ensure dependencies, sequencing, and resource needs are visible and well-managed Facilitate decision-making, unblock teams, and ensure outcomes stay on track Partner with Head of Data & AI and Head of Platform Engineering to ensure technical initiatives land cleanly What You'll Bring Required Experience 8+ years of Technical Program Management in SaaS, platform, or high-scale engineering environments Proven track record designing and implementing engineering operating models from scratch Experience with SOC 2 compliance, audit preparation, or security/compliance program management Strong understanding of modern engineering systems: APIs, microservices, data pipelines, cloud infrastructure, and ML-in-production Demonstrated success orchestrating cross-functional, multi-quarter technical programs Experience building dashboards and reporting systems (Jira, Linear, custom tooling) Skills & Attributes High operational rigor: you bring structure, clarity, sequencing, and accountability Ability to partner deeply with engineering leads while communicating clearly to executives Comfort with ambiguity and ability to impose order on chaos without losing the team A builder's mindset: detail-oriented, high ownership, proactive, and unafraid of hard conversations Fluent in English; Spanish proficiency is a strong plus for team collaboration Disclaimer: Bizee is an Equal Opportunity Employer; employment with Bizee is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, and other job-related reasons. Benefits include: Legal benefits - Social Security, 12 days of vacation, Vacation bonus Superior benefits - medical insurance, Vision & dental plan, GymPass, Referral bonus, Birthday bonus (Amongst others) #J-18808-Ljbffr