French Call Center Representative

OverviewFrench Call Center Representative (Onsite & Hybrid) - Barcelona, SpainLocation: Barcelona, Spain | Job Type: Full-time | Department: Customer ServiceAbout Us: At (Company Name), we are committed to delivering world-class customer service while building meaningful relationships with our clients. We are looking for a dynamic and motivated French Call Center Representative to join our team in Barcelona. This role offers a flexible hybrid work environment, allowing you to work both from home and onsite. We provide a relocation package to help you settle into your new life in Spain and become part of our vibrant, multicultural teamPosition OverviewAs a French Call Center Representative, you will be the voice of our brand for French-speaking customers. Your mission will be to provide excellent customer service, resolve inquiries, and ensure our clients feel valued and supported. You’ll respond to inquiries, assist with troubleshooting, or provide information. With a hybrid work option, you’ll get the balance of flexibility and in-person collaboration.Key ResponsibilitiesCustomer Interaction: Handle inbound calls from French-speaking customers, assisting them with inquiries, issues, and requests related to our products and services.Problem Resolution: Troubleshoot and resolve customer issues by providing clear and effective solutions, aiming for first-call resolution and customer satisfaction.Product Knowledge: Maintain an in-depth understanding of our products and services to provide accurate information and ensure customers get the best support.Customer Care: Build strong relationships with customers, showing empathy and professionalism, delivering tailored solutions that meet their needs.Documentation: Accurately log customer interactions in our CRM system and track issues to ensure follow-up and resolution.Feedback Collection: Gather customer feedback to help improve our services and escalate recurring issues to the appropriate departments.Team Collaboration: Work closely with colleagues across different departments to share insights, improve processes, and ensure smooth service delivery.RequirementsFluency in French (written and spoken) is essential.Proficiency in English (written and spoken) to communicate effectively with international teams.Previous experience in a customer service or call center environment is highly preferred.Strong communication skills, with a passion for helping people and resolving concerns.Excellent listening and problem-solving abilities, with a focus on customer satisfaction.Ability to multitask and manage time efficiently in a fast-paced environment.A positive and friendly attitude, even when dealing with challenging situations.Ability to work both independently and as part of a team.Nice-to-HavesExperience with CRM tools (e.g., Zendesk, Salesforce).Basic knowledge of customer service techniques and best practices.Familiarity with different customer service channels (email, chat, social media).Why You\'ll Love Working with UsRelocation Package: We offer a comprehensive relocation package to help you move to Barcelona, including support with travel and accommodation, and guidance for settling in Spain.Hybrid Work Flexibility: Enjoy the perfect balance of working onsite and from home with our flexible hybrid work model.Competitive Salary & Benefits: We offer a competitive salary, health benefits, and additional perks designed to make you feel supported and valued.Career Development: At (Company Name), we believe in nurturing talent. You’ll have access to professional development opportunities, training, and the chance to grow within our company.Vibrant Barcelona: Live and work in one of the most exciting and beautiful cities in EuropeInternational Environment: Join a diverse, international team where innovation, collaboration, and excellence are celebrated.#J-18808-Ljbffr