GEELY Auto Brand-Head of aftersales
hace 7 días
Key ResponsibilitiesSolicitar este puesto es sencillo. Desplácese hacia abajo y haga clic en "Solicitar" para ser considerado para esta posición. Strategic Planning & Execution Develop and implement a national after-sales service strategy aligned with Zeekr's global standards and local business objectives. Define annual and long-term goals, including parts sales revenue, technical support efficiency, training effectiveness, and customer satisfaction metrics. Parts Operations Management Oversee end-to-end parts operations, including supply chain planning, procurement, inventory management, warehousing, and distribution. Optimize inventory availability and turnover through data-driven demand forecasting and supplier performance management. Drive initiatives to increase parts penetration rates and merchandise sales. Technical Support & Training Organize and manage the technical team to provide technical support and solutions. Develop and implement training programs to ensure service personnel have the necessary technical and operational capabilities. Maintain close communication with the headquarters technical department to ensure the timely transmission and application of technical information. Customer Service & Management Establish and maintain an efficient customer service system to ensure customer satisfaction and loyalty. Oversee the customer complaint handling process to ensure timely and effective resolution of customer issues. Regularly collect customer feedback and drive continuous improvement in service quality. Network Management & Development Collaborate with the Channel Department on planning and development of the after-sales network, including the layout, construction, and management of service outlets. Build and maintain strong cooperative relationships with dealers and service providers to ensure the efficient operation of the service network. Monitor and evaluate the performance of service networks, promoting continuous improvement. Dealer Management & Performance Evaluation Conduct regular performance reviews with dealers. Identify improvement opportunities and develop action plans to enhance dealer operational maturity. Cross-Departmental Collaboration & Brand Experience Collaborate with suppliers, logistics partners, and internal teams (sales, marketing, channel, digital, finance) to ensure a consistent brand experience. Integrate innovative mobile and digital solutions into the customer experience. Compliance & Risk Management Ensure all after-sales operations comply with local regulatory requirements and brand global standards. Financial Management & Budget Control Lead budget preparation, forecasting, and P&L management for the after-sales department. Qualifications & requirements: 10+ years of experience in automotive aftersales, with at least 5 years in a senior leadership role (OEM preferred). Proven track record of managing multisite parts, technical, and training functions within a fast-growing automotive brand. Deep understanding of supply chain management, technical service operations, and dealership training frameworks. Expertise in ERP, DMS, and aftersales performance analytics platforms. Exceptional leadership skills with the ability to inspire, mentor, and develop high-performing teams. Superior communication, negotiation, and stakeholder management abilities. xohynlm Strategic thinker with strong problem-solving skills and a customer-centric mindset.
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Product Manager-GEELY Auto Brand
hace 2 semanas
España Geely Auto International A tiempo completoResponsibilities: Asegúrese de enviar su solicitud rápidamente para maximizar sus posibilidades de ser considerado para una entrevista. Lea la descripción completa del puesto a continuación.1. Responsible for the research of technology and product development trends in the Local market; 2. Responsible for the research and identification of consumer needs...
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Legal Counsel-GEELY Auto Brand
hace 1 semana
españa Geely Auto International A tiempo completoLocation Boadilla del Monte, Community of Madrid, Spain Seniority Level Mid‑Senior Level Employment Type Full‑time Job Function Manufacturing Industries: Motor Vehicle Manufacturing Responsibilities Draft, review, negotiate various legal documents, contracts and agreements for all kinds of business operation, such as NDA, sales contract (including but...
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Legal Counsel-GEELY Auto Brand
hace 2 semanas
España Geely Auto International A tiempo completoJob description: ¿Interesado en saber más sobre este trabajo? Desplácese hacia abajo y descubra qué habilidades, experiencia y cualificaciones académicas se necesitan. 1. Draft, review and negotiate various legal documents, contracts and agreements for all kinds of business operation, such as NDA, sales contract(including but not limited to dealer...
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Brand Managing Director
hace 7 días
España Geely Auto International A tiempo completoKey Responsibilities Desplácese hacia abajo para ver todos los requisitos del puesto y las responsabilidades que pueden esperar los candidatos seleccionados. Strategic Planning & Execution Develop and implement a national after-sales service strategy aligned with Zeekr's global standards and local business objectives. Define annual and long-term goals,...
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