Dutch Speaking Customer Support Specialist
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About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading corporations across Europe. We pride ourselves on facilitating career-defining opportunities within the Customer Support Services sector, ensuring every candidate finds a role that aligns with their professional ambitions and lifestyle preferences.
Job OverviewWe are currently seeking a talented individual for the Dutch Speaking Customer Support Specialist position in Bulgaria. This is a unique opportunity to join a vibrant, multinational team in Sofia, where you will provide high-quality assistance in a fast-paced Customer Support Services environment while enjoying a fully supported international career transition.
Key Responsibilities- Deliver exceptional omnichannel support to Dutch-speaking clients, maintaining the highest standards of the Customer Support Services industry
- Resolve complex inquiries and technical issues through effective communication and proactive problem-solving
- Maintain detailed and accurate records of all customer interactions in the company database
- Collaborate with international teams to optimize workflows and enhance the overall customer experience
- Stay updated on product knowledge and service policies to provide accurate and relevant information to clients
- Consistently meet and exceed individual and team performance targets to ensure service excellence
- Contribute to the positive and collaborative culture of the Sofia office
- Native or fluent Dutch (spoken and written) is mandatory for this role
- Valid EU passport is required for all candidates seeking Dutch-speaking jobs in this location
- Strong proficiency in English to ensure effective communication within our global team
- Passion for Customer Support Services and a genuine desire to help others
- Excellent interpersonal skills and a professional attitude toward client relationship management
- Availability to relocate on-site to Sofia for this career-defining opportunity
What We Offer
- Competitive Monthly Salary
- Fully Paid Training
- Health Insurance
- Fully Paid Relocation Package (flight,
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