KYCB Analyst

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europes leading finance workspace with banking at its core augmented by financial tools We are proud to be based on 55000 reviews puts customer satisfaction at the core of what we do as proven by our Net Promoter Score of 75more about our culture

Our journey:Founded in 2017 by and Qonto has grown to 1700 Qontoers serving over customers across 8 European countries We have been profitable since 2023 and we are just getting started

Our beliefs: We hire for skills and potential With 80 nationalities 45 women of which 56 of women in our leadership team diversity isnt a program; Its who we are because the best teams are built on merit

AI at Qonto: AI is deeply embedded in how we work Every Qontoer gets unlimited access to the best AI tools We want people who experiment without waiting for permission push AI beyond the obvious know when to trust it and when to question it

Join Qonto as a Customer Onboarding Manager to help entrepreneurs confidently take the next step in their business journey from company creation to capital increases

Youll make complex processes easier to navigate support customers through important milestones and turn their feedback into meaningful improvements Reporting to Lucas Leguillon youll join a hybrid team of 10 colleagues across Paris and Spain helping us deliver a smooth reliable onboarding experience as we grow

What youll do

Guide customers through key milestones: Support entrepreneurs and investors via email and chat providing clear timely answers about company creation capital deposits and capital increases

Own requests through to resolution: Investigate complex cases keep customers informed and coordinate with notaries accountants and internal teams to move each request forward

Turn customer feedback into improvements: Identify recurring pain points and work with Product Tech Compliance and AML teams to address their root causes

Make everyday operations better: Improve FAQs response templates and internal procedures sharing practical feedback with KYCKYB and Product teams to simplify the customer journey

What were looking for

A customerfirst approach: You bring initial experience in a customerfacing role and enjoy helping people find solutions Experience in fintech SaaS or financial services is a plus

Strong French and English: You communicate fluently in both languages with the writing skills to explain complex steps clearly and reassure customers

Curiosity and sound judgment: You ask the right questions investigate issues carefully and know when to involve a specialist

Ownership and organization: You manage competing priorities pay attention to detail and follow through while respecting established procedures

A collaborative mindset: You share knowledge openly and work with different teams to turn customer needs into practical improvements

What we can offer you

Impact you can see: Help entrepreneurs launch their companies and complete the capital operations that support their next stage of growth

Expertise you can build: Deepen your understanding of company creation capital increases and the operational requirements behind a reliable onboarding experience

Room to contribute: Bring your ideas investigate recurring challenges and help shape processes that make a difference for customers and colleagues

An international team: Collaborate with 10 colleagues across Paris and Spain alongside specialists in Product Tech and Compliance

Tools to support your work: Use Zendesk for customer conversations Notion for shared knowledge Slack for collaboration and dedicated KYCKYB tools

Your future manager

Youll report to Lucas Leguillon based in Barcelona His professional experience spans France Ireland and Spain

Working with Lucas youll contribute to a shared goal: helping entrepreneurs move forward with confidence while continuously improving the way the team supports them

At Qonto we understand that true diversity isnt just about ticking boxes on a hiring checklist Apply regardless of the boxes you tick who knows? You may have the missing piece of the puzzle weve been searching for all along By applying you agree that Qonto processes your personal data to assess your application Your data is kept for up to 2 years in our candidate pool Read our for full details On average our hiring process lasts 20 working days Moreinformationon our candidate journey

Your security matters to us

Recruitment scams are on the rise Keep in mind we will never work with thirdparty platforms or agencies that request