Customer Service Representative

hace 7 días


barcelona, España JR Spain A tiempo completo

Social network you want to login/join with: Customer Service Representative (German-speaking) - On-site - Electrical Automotive Industry XM01, Barcelona Client: Concentrix Spain Location: Barcelona, Spain Job Category: Other EU work permit required: Yes Job Reference: Job Views: 1 Posted: Expiry Date: Job Description: Experience the power of a game-changing career We are a global technology and services leader powering the brands of the future. We help well-known brands improve their businesses with technology and solutions, operating in over 70 countries. If you're looking to grow and be inspired, as a Customer Service Representative in Barcelona (On-site) , you'll join our team of game-changers in the electric vehicle industry. Career growth and personal development This role offers training, cutting-edge technology, and ongoing support to succeed and develop lifelong connections. Role responsibilities: Handle incoming customer contacts via phone, email, chat, and alerts, resolving demands Log details into call systems and meet SLA response times Maintain knowledge of applications specific to customers Ensure SLA adherence Provide coverage for team members as needed Complete administrative duties and support service performance Qualifications: Proficient or bilingual in German and fluent in English At least 1 year of customer service experience Knowledge of IT platforms and applications Good disposition for customer service Ability to take ownership and escalate when necessary Experience or interest in the automotive industry and electric vehicles We welcome diverse candidates and encourage applications even if you don't meet every requirement. Benefits: Full-time, temporary contract (39 hours/week), Monday to Friday Salary: 21,700 euros gross/year + up to 2,000 euros bonus Central Barcelona location Paid training and career development programs Join Concentrix and experience the best version of yourself We are an equal opportunity employer committed to diversity and inclusion. #J-18808-Ljbffr



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