HR Business Partner

Join to apply for the HR Business Partner Manager role at ServiceNow Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. Job Description We are seeking a proactive and business‑focused HR Business Partner Manager based in Madrid, Rome or Milan to support our operations across the Spain and Italy region. In this individual contributor role, you will work closely with senior leaders (Senior Directors and below), providing hands‑on HR support and guidance while ensuring alignment between people priorities and business objectives. You will be an integral part of our EMEA HRBP team. While focused on your primary region, you may occasionally be required to lend support to other EMEA areas based on business needs. What You Get to Do in This Role Business Partnering ~ Serve as the HRBP for leaders in Spain and Italy region, providing advice, coaching, and support on people‑related matters. Support talent reviews, succession planning, and performance management processes. Partner with managers and COEs to deliver learning, career development, and employee growth initiatives. Advise on employee relations cases and provide practical guidance on local labour law matters. Support workforce planning, organisational design, and change initiatives in collaboration with business leaders. Data & Insights ~ Use people data and analytics to provide insights on workforce trends and recommend solutions. Point of contact for local Works Council in Spain Provide knowledge of HR best practices and employment legislation for Spain & Italy. Partner with external providers or internal legal resources as needed for local compliance matters Partner with leadership to embed inclusive practices in recruitment, talent development, and engagement. Bachelor’s or Master’s degree in Human Resources, Business Administration, or a related field. ~8+ years of progressive HRBP or HR generalist experience, ideally within a multinational or matrixed environment. ~ Experience supporting Senior Director‑level leaders and below. ~ Strong knowledge of local labour law (Italy and Spain) and HR practices. ~ Fluent in English and the local languages (both Italian and Spanish). ~ Experience working with Go‑To‑Market commercial sales teams is preferred. ~ Strong skills in coaching, employee relations, and change management. ~ Workday) and HR analytics tools. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third‑party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. #