Reservations Trainee
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The Reservations Trainee will perform duties as a Reservations Agent. Daily tasks will include processing individual guest reservations by email and telephone, following the Small Luxury Hotels of the World and Forbes standards; creating and maintaining reservation records; processing booking cancellations and modifications; and providing guests with information about the hotel’s facilities and Ibiza Island.
As a Reservations Agent Trainee, you will be proactive in providing exceptional service to guests and travel agents.
Program length : 5 to 6 months
Starting date : February – March 2027
WHAT´S IN IT FOR YOU
- You will have the opportunity to acquire global knowledge of the reservations department while learning about our standards and systems.
- You will get to know the different areas of the hotel.
- Free accommodation in a shared room; shared apartment.
- Free meal during working hours.
- Internship allowance of 500€ gross per month.
WHAT YOU NEED TO HAVE
- Enrolled in Hospitality and Hotel Management (Diploma, Bachelor’s or Master’s degree).
- Fluency in English and Spanish is essential (C1 level).
- Good knowledge of Microsoft Office and previous hospitality experience are desirable.
- Passion for delivering excellent guest service, with good organizational, communication and interpersonal skills, attention to detail, and a proactive approach.
- Effective problem-solving skills and a team-oriented mindset.
- Eligible to work in the EU and based in Ibiza during the internship.
*Playa Real S.A. es una empresa comprometida con la igualdad. Playa Real S.A. ofrece igualdad de oportunidades y se compromete a no discriminar a nadie por motivo de raza, sexo, religión, discapacidad, edad, orientación sexual u otro motivo.
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