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Position SummaryThe best Renewal Managers (RM) are well organized can track / progress several renewals in parallel and work cross functionally within Jitterbit and also with the customer.Closely working with the RMs and CSMs Teams across the globe in a warm and positive environment.They manage and understand clearly legal agreements and work with all parties involved in planning executing and submitting renewals to finance; including executives sales customer success teams.This includes engaging with internal parties and customers 4 to 5 months before renewal to plan the next term. Their greatest skills are having the ability to organize process negotiate and coordinate the terms of the next subscription period.The environment for this role is fast-paced and will be in the corporate spotlight reflecting keen interest by the executive team and the Board of Directors.Team resources will be drawn from several other groups requiring the ability to succinctly and accurately outline the situation for prioritization purposes.A strong predictor of success for a RM is the ability to coordinate the activities with multiple internal and external constituents.The RM has no direct staff. He / she must influence others by outlining the business conditions of his / her customers and drive the organizations (Customer Partner & Jitterbit) toward an agreed upon set of objectives negotiating and making trade offs along the way.Performance ObjectivesGet up to speed with Jitterbit processes and tools : During the first 60 days learn and start using Jitterbits process to engage with customers and internal stakeholders & constituents. Including other activities such as : how to prep and conduct an On-Boarding Kickoff review what a customer has licensed and how the platform is used; document where customers are in their journeys; assess risk and define mitigation plans when necessary; and prepare drive & negotiate renewals.Manage a portfolio of customers : Engage early with a portfolio of accounts and internal
