Subscription Management and Renewal Sales, German speaking

Hungry, Humble, Honest, with Heart.

The Opportunity

Are you a proactive, German-speaking professional with a passion for building strong customer relationships and driving renewals? If so, you'll thrive in our collaborative team environment in Barcelona, where you'll have the opportunity to engage directly with customers, leverage your negotiation skills for upselling, and enjoy flexibility in a hybrid work setup while contributing to our team's growth and success in the German market.

About the Team

The CSR team at Nutanix is a dynamic and collaborative group based in Barcelona, Spain, focused on delivering exceptional customer success and renewal services. The team is driven by a strong mission to build lasting relationships with customers and provide tailored solutions that meet their needs. With a culture that emphasizes teamwork, open communication, and trust-building, team members work closely with channel partners and field organizations to create a thriving ecosystem that enhances overall customer satisfaction.

You will report to the Hiring Manager, who emphasizes a leadership style that values collaboration and proactive engagement with team members. The manager seeks individuals who possess energy and enthusiasm, encouraging a culture of partnership and shared goals within the team. This role is set up as a hybrid position, requiring the new hire to work in the office three days per week while also allowing for flexibility to work remotely on the other days.

This position does not require any travel, allowing you to focus on building relationships and managing customer accounts from the Barcelona office.

Your Role

• Engage with customers to drive renewals and upsell opportunities through proactive communication.
• Maintain and nurture ongoing relationships with customers and channel partners.
• Collaborate with the field organization to develop and implement territory and risk mitigation plans.
• Conduct customer calls and prepare by researching customer inventory and recent pricing.
• Manage administrative responsibilities related to customer accounts and renewal processes.
• Participate in cross-functional projects to enhance subscription management and renewal sales processes.
• Achieve performance targets related to customer retention and new opportunity identification within the assigned territory.
• Demonstrate strong negotiation skills and contribute to high levels of customer satisfaction.

What You Will Bring

• Fluent in German, both written and spoken.
• Strong negotiation and problem management skills.
• Experience in maintaining customer relationships and lead qualification.
• Technical savvy, with proficiency in Salesforce, Slack, Tableau, and Excel.
• Ability to collaborate effectively with internal teams and channel partners.
• Energy and enthusiasm in customer interactions.
• Intellectual capacity to understand business dynamics.
• A minimum of 2-6 years of experience in customer success, renewal sales, or account management.

Work Arrangement

Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. In locations where our workplace policy applies (i.e. San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources. Workplace type may vary based on location and team requirements. Please speak with your recruiter for details. Additional team-specific guidance and norms will be provided by your manager.

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