Duty Manager

DescriptionAs a Duty Manager, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be. Sustainability, Wellness, and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices, and initiatives are implemented, embraced, and adopted within the resort. Duties and Responsibilities As Duty Manager, I will assume responsibility for the efficient operations of the hotel, in particular, in Front of House, to ensure exceptional products and services in line with brand standards. I will assist to ensure that all set policies, procedures, best practices are in place and rigorously enforced. I will support the Front Of House Manager and Rooms Director continually focus on the rejuvenation of the Rooms and Residences experience. I will perform the following relevant tasks for this role: Overseeing daily operations, including resort arrivals, departures, check-ins, check-outs, and guest interactions. Maintain a proactive presence in the lobby to welcome guests and address guest concerns promptly and ensuring effective resolutions. Resolve guest complaints efficiently while ensuring high levels of guest satisfaction and retention. Coordinating guest experiences, such as reservations, tours, and special requests. Supporting room inventory management to optimize occupancy and revenue. Collaborating with Housekeeping, Maintenance and F&B teams to deliver personalized service. Reviewing daily PMS reports, ensuring accuracy, and addressing discrepancies. Maintaining detailed guest history profiles for tailored services. Managing host schedules and ensuring high standards of grooming, punctuality, and professionalism. Attend and contribute to departmental meetings and briefings as required by the Front of House Manager or senior leadership. To manage all aspects of reporting teams daily checklists. To cover night shifts on a regular basis, as operational needs dictate. Perform additional duties as assigned by the Front of House Manager or senior leadership. To strictly adhere to LQA, Forbes and brand standards as well as guest comments. To upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded. Qualification To execute the position of Duty Manager, I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results and including the following: Possess a minimum of three years total experience in similar hotel operational role. In terms of frontline rooms management, I have an intuitive sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer. I am a responsive, engaged and interactive leader, capable of building strong positive relationships with hosts that results in a shared vision of success for the operation, demonstrated ability to leverage shared resources, undertake training as needed and to manage through influence. Technical skills include Advanced MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. Fluent in English and Spanish is a plus. Valid Spanish Work Permit or European Union citizenship is required for this role. The above is intended to provide an overview of the role and responsibilities for a Duty Manager at Six Senses Ibiza. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position. Six Senses is an equal opportunity employer. This policy applies to all terms and conditions of employment.