Customer Service Systems Team Leader
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Alcance del puesto: Responsable de la implementación, mantenimiento y evolución de los sistemas digitales de Servicio al Cliente (postventa), asegurando la correcta integración de herramientas, procesos y soluciones tecnológicas en la red de concesionarios y talleres.
Productos: Automóviles, accesorios y componentesServicios: Atención al Cliente / PostventaEnfoque adicional: Consultoría de digitalizaciónInterlocutores principales: Marketing, área Técnica y FormaciónResponsabilidades claveImplementar proyectos de herramientas de diagnóstico y programación de vehículos.
Coordinar el suministro de equipamiento a la red de concesionarios y talleres independientes.
Supervisar la distribución e instalación de software de posventa.
Diseñar, desarrollar e implementar sistemas de cita previa y gestión documental en talleres.
Implantar sistemas centrales de soporte de servicio (ISPA, AIR, Keyreader, TeleServices, AWP, CDDC, entre otros).
Coordinar proveedores externos en la instalación de sistemas.
Asesorar y dar soporte a la red de concesionarios y responsables de posventa.
Coordinar con IT la integración de sistemas DMS y otras plataformas digitales.
Dar soporte a sistemas de diagnóstico y taller (ISTA, ISTA-P, ISPA Next/Mobile, KAI, SGATE, NAS...).
Gestión de hardware en taller (ICOM, ISID, IMIB, Keyreader, iPad...).
Supervisión de releases de software ISPI y actualizaciones en la red.
Soporte a sistemas corporativos de posventa (AWP, PAC, ConnectedDrive Dealer Cockpit, RITA, RSU, entre otros).
Gestión de sistemas locales (OAS, Portal Posventa) y proyectos de digitalización.
Soporte a talleres independientes y plataformas digitales asociadas.
Colaboración con Formación, Soporte Técnico y Motorrad.
Impacto del puestoDigitalización de procesos en la red de concesionarios.
Implantación de sistemas digitales en taller.
Mejora de eficiencia operativa y experiencia de cliente.
Optimización de procesos de posventa.
Soporte estratégico a la red Iberia.
Perfil requeridoFormación universitaria en Ciencias Físicas, Ingeniería o similar.+6 años de experiencia en sistemas de posventa con liderazgo.
Inglés alto imprescindible; portugués valorable.
MS Office avanzado.
Conocimiento de DMS valorable.
Experiencia en automoción.
Perfil analítico y orientado a la digitalización.
Se ofrece
Contrato indefinido (Permanent Position)Banda salarial: 38.000 € – 40.000 € brutos anuales + bonus + beneficiosMultinacional líder del sector automovilísticoEntorno internacional (España y Portugal)Proyecto estratégico de digitalizaciónModelo híbrido de trabajoHorario flexibleEntorno innovador y dinámico
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