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hace 2 semanas
Are you passionate about delivering top-notch customer service? Were looking for a Customer Service Representative who is fluent in German to join our dynamic team in Barcelona. This is your chance to make a difference by helping customers with their inquiries in a fast-paced and supportive environment.What Youll Do:Assist Customers: Handle incoming inquiries via phone, email, chat, and automated alerts, ensuring efficient and effective responses.Record Keeping: Maintain accurate records of interactions in our call management system, adhering to agreed SLAs for timely resolutions.Stay Updated: Keep your knowledge fresh on our products and services tailored to individual customer needs.Issue Escalation: Identify and escalate potential service issues to senior team members when necessary.Collaborate: Work with your team on special projects and provide coverage for colleagues as needed.Administrative Tasks: Manage holiday, sickness, and overtime records while participating in regular team meetings.What Were Looking For:Language Skills: C2/ fluent in German, both verbal and written, with a good level of English (minimum B2).Experience: At least 1 year of customer service experience, preferably in technical support.Technical Knowledge: Advanced understanding of signal path connectivity, wireless networking, and music/audiovisual products.Customer Focus: Strong aptitude for customer service with excellent listening skills and the ability to address customer needs.Problem-Solving: Ability to take ownership of customer calls, progressing them to resolution or escalating when needed.What We Offer:Competitive Salary: Excellent remuneration package based on experience and performance.Dynamic Environment: Join a creative team with a positive and friendly atmosphere.Paid Leave: Enjoy 23 working days of paid annual leave.Career Development: Access to guidance and tools to help you reach your full potential.If you're ready to take on a new challenge in beautiful Barcelona, apply now and be part of our exciting journey
