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Job Description The Guest Services Manager will be responsible for supervising the Guest Services Department, including organization, management, and motivation of all guest services staff. The ideal candidate will have a hospitality degree and at least 2 years of previous experience in an upscale cruise line or international luxury hotel. Supervise Guest Services Department, including organization, management, and motivation of all guest services staff Ensure good co-operation and regular exchange of information with all departments, the Hotel Manager, and the CORE Team Conduct performance evaluations for direct reports and implement internal training courses Enter and control guest checks into IT systems (MXP and/or POS) Become knowledgeable about all itinerary-related ports of call and shore excursions Produce the daily program (Viking Daily) and update the onboard Infotainment system Requirements Hospitality degree required (min. Diploma in Hotel Management), and higher level of academic degree (BA, MBA) preferred Minimum of 2 years previous experience required in an upscale cruise line or international luxury hotel in China of a comparable size in the similar position in the scope of the Front Office department Must be able to deal correctly with confidential information and must be discrete Must be well-groomed and maintain impeccable hygiene standards Fluent in Mandarin and in English - must be able to address any kind of information in an adequate manner with excellent oral & written Mandarin and English communication skills What We Offer Competitive salary and benefits package, opportunities for career growth and development, and a dynamic work environment. #J-18808-Ljbffr
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