Assistant Spa Manager

hace 4 días

España Four Seasons Hotels and Resorts A tiempo completo

About the location Four Seasons Resort Mallorca at Formentor, perched on the spectacular Formentor Peninsula and surrounded by panoramic views of the Mediterranean and the stunning landscape, first opened its doors in August 2024 following an extensive restoration and renovation of the historic property, originally inaugurated in 1929 on a vast private estate. About The Role The Spa Assistant Manager supports the day‑to‑day operations of the spa, ensuring an exceptional guest experience, smooth team coordination, and adherence to service standards. This role assists the Spa Manager in supervising staff, managing schedules, maintaining operational excellence, and driving revenue through outstanding service and team performance. Assist the Spa Manager in overseeing daily spa operations and ensuring high‑quality guest services. Supervise spa staff, providing training and support to enhance their performance and service standards. Monitor inventory levels of spa products and equipment, assisting with ordering as needed. Collaborate with the management team to develop and implement spa promotions and programs. Ability to assist the Spa Manager in overseeing daily operations and managing a team of therapists and spa staff. Commitment to ensuring a high‑quality guest experience, addressing concerns, and enhancing guest satisfaction. Spa and wellness knowledge: A solid understanding of spa treatments, products, and wellness services, with the ability to support the team in delivering top‑notch services. Ability to help manage bookings, staffing schedules, and inventory to ensure smooth spa operations. Team management: Experience in supporting staff training, development, and performance management, ensuring the team meets high standards. Ensuring that the spa environment is clean, well‑organized, and meets the luxury standards expected by guests. Capable of liaising with both the spa team and guests to ensure effective service delivery. Budget and revenue awareness: Ability to assist in managing spa revenue targets, costs, and ensuring profitability. A genuine interest in the spa and wellness industry, staying up‑to‑date with trends and innovations to continuously improve the guest experience. Spanish / English Excellent Training and Development opportunities Discounts on local services Schedule & Hours: Seasonal contract, full Time, 40 hours per week, with consecutive and rotating shifts (including early mornings, days, evenings and weekends). #

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