Head of CRM Limassol, Cyprus; Valencia, Spain; Warsaw, Poland More details
hace 7 días
Medier isn’t just a marketing agency—we’re creative partners to our clients. From digital and social media strategies to PR, influencer collaborations, SEO, programmatic advertising, and CRM, we offer a comprehensive suite of expert services. By combining creativity with data-driven insights, we don’t just deliver campaigns—we deliver results.Our philosophy is simple — hire a team of diverse, passionate people and foster a culture that empowers you to do your best work. Is it a match? You’re in. We’re a high-growth, multi-brand organization operating across multiple markets in the world. To take our engagement and retention to the next level, we’re looking for a Head of CRM . This is a strategic and operational leadership role with a clear focus on data, process, and team enablement. If you're a results-oriented leader who builds structure, drives performance, and empowers teams through data, this is the role for. Data-Led Strategy: Use data as your north star, ensuring all decisions, promotions, and campaign structures are insight-driven and performance-validated. Promotional management: Excel in alignment, planning and deployment of complex promotional calendars with hundreds of events across multiple markets. Empowerment Through Data: Build frameworks and training to enable teams to self-serve, act on insights, and operate with confidence. Leadership & Coaching: Manage and develop a high-performing CRM team, fostering a culture of ownership, collaboration, and continuous improvement. Operational Excellence: Streamline CRM workflows, define best-in-class processes, and introduce scalable automation to reduce friction and increase output quality. Cross-Functional Collaboration: Align closely with BI and other CRM teams to ensure a synchronized approach to customer engagement. CRM Expertise: 5-7+ years of CRM experience, with a strong focus on global .com markets and high-volume player databases. Data Fluency: Advanced understanding of CRM metrics, segmentation, predictive modeling, A/B testing, and performance analytics. Enablement Mindset: Proven track record of building frameworks that help others act on data independently. Leadership Experience: Demonstrated success in leading teams large geographically spread teams of 20+ people, developing talent, and setting a vision others want to follow. Agility & Ownership: Proactive, hands-on, and accountable, with a bias for action and a clear drive for continuous improvement. Strong Communicator: Able to clearly articulate strategies, insights, and decisions to technical and non-technical audiences alike. Efficiency-Driven: Experience in process design and scalable CRM operating models. Reshape marketingwith us. Let’s work Create a Job Alert Interested in building your career at Medier? Get future opportunities sent straight to your email. Apply for this job * indicates a required field First Name * Last Name * Email * Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile What is your English level? Select... Are you based in the location for this job? Select... Are you willing to relocate? Select... We process your personal data in accordance with our Privacy Policy, which outlines how we collect, use, and protect your data during the recruitment process. Please review our Privacy Policy.By selecting \"Acknowledge/Confirm,\" you confirm that you have read and understood our Privacy Policy. * Select... #J-18808-Ljbffr
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