Regional CRM Manager Limassol, Cyprus More details
hace 21 horas
Medier isn’t just a marketing agency—we’re creative partners to our clients. From digital and social media strategies to PR, influencer collaborations, SEO, programmatic advertising, and CRM, we offer a comprehensive suite of expert services. By combining creativity with data‑driven insights, we don’t just deliver campaigns—we deliver results.
Our philosophy is simple — hire a team of diverse, passionate people and foster a culture that empowers you to do your best work. Is it a match? You’re in.
Job Summary
We are looking for a Regional CRM Manager to lead our CRM efforts. You’ll be responsible for designing and executing customer lifecycle strategies to drive engagement, retention, and customer lifetime value. You should have a deep understanding of iGaming/online entertainment experience, and CRM best practices.
Key Responsibilities
- Develop and manage localized CRM strategies (Email, SMS, push notifications, onsite messaging, etc.)
- Own the customer journey and optimize communications across all stages: onboarding, engagement, churn prevention, and reactivation
- Plan, execute, and analyze CRM campaigns with a focus on personalization, segmentation, and ROI
- Collaborate with product, content, design, and data teams to deliver relevant and engaging campaigns
- Monitor KPIs such as retention rate, conversion, CLV, and churn — and proactively act on insights
- Ensure all campaigns are compliant with local regulations and responsible gaming practices
- Act as the main point of contact for all CRM-related initiatives
Requirements
- 3+ years of experience in CRM, preferably in iGaming, fintech, or digital entertainment
- Fluent English (written and spoken)
- Strong understanding of the market and user behavior
- Hands‑on experience with CRM tools and platforms (Braze, Optimove, Salesforce, etc.)
- Data‑driven mindset with experience in segmentation, A/B testing, and campaign analysis
- Excellent communication, planning, and organizational skills
- Self‑starter with the ability to work independently in a fast‑paced environment
What We Offer
- Competitive salary package
- Opportunity to join a fast‑growing, international company
- Creative freedom and ownership of your market
- Remote‑first culture with flexible working hours
- Dynamic and collaborative work environment
Ready to make an impact in one of the most exciting digital spaces? Join Medier and take our markets to the next level.
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