Customer Success Manager

Hace 10 horas

barcelona, cataluña, España Wallbox Chargers Jornada completa

Responsibilities

  • Lead customer onboarding, including training, documentation, and initial deployment support.
  • Ensure smooth installation, commissioning, and integration of AC and DC products.
  • Serve as the primary post‑sale contact for key accounts: CPOs, fleets, utilities, municipalities, resellers.
  • Drive customer satisfaction (NPS/CSAT) and manage escalations in close coordination with Support and Service teams.
  • Collaborate closely with Engineering, Product, and Services teams to ensure smooth prospect‑to‑customer transitions and long‑term success.
  • Work with cross‑functional teams (Hardware, Software, Validation) to ensure project feasibility and execution.
  • Track project milestones, manage risks, and ensure deliverables meet quality and timing objectives.

Requirements

  • 3–5+ years in B2B customer‑facing roles (Customer Success,