EMEA Claims Quality Assurance Auditor

hace 2 semanas

Madrid, España Chubb A tiempo completo

We ask you to work collaboratively with business partners to ensure compliance with COG Best Practices and Operational Control processes. You will continuously improve the technical quality and operational performance of the claims product delivered by our claims teams, measuring compliance using technical file and operational reviews.

You will support understanding of the Chubb claims process by leading training sessions throughout the region, as well as facilitating calibration of QA processes within the claims teams through re-reviews, training, and feedback. Finally, you will partner with various levels of internal and external claims management to analyze and communicate findings, recommend solutions, and assist in the development of significant action plans.

Key Responsibilities
  • Support the delivery of the European claims quality assurance plan to maintain the cycle of performance improvement within the claims division.
  • Lead niche/technical reviews within Europe and support line of business experts in the delivery of reviews.
  • Deliver audit and operational claims training.
  • Ensure remediation plans are put in place where necessary and tracked in accordance with Chubb standards.
  • Assist in the development and improvement of COG Best Practice Guidelines.
  • Conduct Claim Technical and Operational Quality Reviews of EMEA Claims, focusing primarily on the UK, although reviews may be across multiple lines of business and languages.
  • Deliver training to claims teams throughout the UK and Europe on the audit process, including the QA system and the calibration process to support QA quality. Complete file reviews, providing feedback and mentorship to other auditors.
  • Perform a detailed analysis of quality review results and translate results into key opportunity areas.
  • Continuously collaborate with claim management in the development of important action plans that detail the tasks, resources, and time frames necessary to improve claim handling.
  • Facilitate, support, and measure the execution of action plans. Provide consultation and advice to the claims teams to ensure the timely and effective delivery of action plans.
Qualifications

Knowledge & Experience

  • Ability to provide consultation and expert advice to management.
  • Knowledge of the Insurance Industry and Claims Handling; 7 or more years of technical claim adjusting experience with specialization in two major lines of business (Property, Liability, A&H, etc.).
  • Ability to learn and adapt to new product lines.
  • Fluent in a second European language (desirable).
  • Experience in claims technical quality audit (desirable).
  • Effective communications and interpersonal skills to deal with a diverse group of multinational internal stakeholders, external partners, and customers.
  • Experience in delivering training to a variety of groups is desirable.
  • Demonstrated knowledge of, and experience with, software applications, including multiple claim systems, web-based systems, and MS Office, with a particular focus on Excel spreadsheets/charts/pivot tables.
  • Ability to dissect QA data sets, identify root causes/trends, and quantify the “cost of non-compliance.”
  • Excellent time management and organizational skills; must be able to excel independently and in a team environment.
  • Flexibility to work within multiple time zones.
  • Anticipated overnight travel 5-10%, likely in peaks with trips of up to 1 week.
  • Bachelor's degree in a related field or proven insurance-related experience.

What we offer in return:

  • 32 days of vacation a year.
  • 2 days working from home option + additional flexible days.
  • Working from home allowance.
  • Entry time flexibility.
  • Medical Insurance.
  • Life and accident insurance.
  • Meal allowance.
  • Pension plan.
  • Flexible compensation scheme.
  • Gympass.
  • Comprehensive Learning & Development offer.

Integrity. Client Focus. Respect. Excellence. Teamwork.
Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.

Diversity & Inclusion
At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Equal Opportunity Statement
It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, age, individuals with disabilities, sexual orientation, or gender identity or expression, or any other legally protected category.

Applicants for positions with Chubb Spain must be legally authorized to work in Spain.

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