Operations Lead
hace 6 días
# ; We’re Hiring: Operations Coordinator# ; Marbella, SpainSwish Marbella is a leading luxury short-term rental brand with a curated portfolio of high-end villas and apartments. We are seeking an Operations Coordinator to ensure our homes are consistently guest-ready and maintained to the highest standards.# ; Role PurposeThe Operations Coordinator will oversee inspections, maintenance, and guest satisfaction processes, acting as the link between property owners, service providers, and the guest experience team.# ; Core ResponsibilitiesProperty Management & Inspections✔️ Conduct regular property checks (pre-arrival, mid-stay, post-stay)✔️ Identify and resolve maintenance, safety, or presentation issues✔️ Guarantee that every home meets Swish’s luxury brand standardsMaintenance & Repairs✔️ Manage preventive maintenance schedules (AC, pool, gardens, appliances)✔️ Coordinate contractors and suppliers, ensuring quality and timeliness✔️ Keep accurate maintenance logs and handle urgent repairs swiftlyHousekeeping & Logistics✔️ Oversee housekeeping schedules and turnovers✔️ Ensure immaculate cleaning, linen, and presentation standards✔️ Liaise with cleaning and laundry teams to meet tight deadlinesGuest Experience✔️ Ensure properties exceed expectations on arrival✔️ Act as operational support for any in-stay issues✔️ Monitor guest feedback to continuously improve standardsDamage & Inventory Management✔️ Conduct check-in/out inspections and manage damages✔️ Track and replenish consumables and luxury amenitiesOperational Systems & Processes✔️ Create SOPs, workflows, and checklists for efficiency✔️ Update PMS/CRM with operational data and reports✔️ Ensure compliance with safety regulations and brand standardsSupplier & Contractor Management✔️ Maintain strong vendor relationships (maintenance, linens, pool, gardens)✔️ Negotiate rates and service agreements to ensure quality and cost efficiencyReporting & Continuous Improvement✔️ Deliver regular reports on property condition, spend, and guest feedback✔️ Suggest improvements to streamline operations and enhance satisfaction# ; Skills & ExperienceProven experience in hospitality operations, property management, or luxury STRStrong organizational skills and attention to detailExperience managing housekeeping, maintenance, and suppliersProactive, solution-oriented, and calm under pressureExcellent communication in English (Spanish desirable)Driving license and flexibility to travel between properties in Marbella# ; Personal AttributesHighly organized and process-drivenStrong leadership and vendor management skillsHands-on, professional, and guest-focusedPassionate about luxury hospitality and Swish Marbella’s valuesIf you’re ready to join a fast-paced luxury brand and help us deliver flawless guest stays, we’d love to hear from you.# ; Apply via
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Operations Lead
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Operations Lead
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