Client Service

hace 3 semanas

Palma, España Iberostar A tiempo completo

At Iberostar, we are looking for a Client Service & Ops Manager to join our Brand Creative Agency, located in Palma de Mallorca, Spain. Before learning more about the position, we think it might be interesting for you to learn a little about us:

  1. We are a 100% family-owned business (specifically, a family of more than 30,000 employees).
  2. We operate in 35 countries, and our headquarters is based in Palma de Mallorca.
  3. Our values (Passion, Responsibility, Transparency, Creativity, and Humility) are very important to us, and all our actions are aligned with them.
  4. We are pioneers in responsible tourism (check out our Wave of Change movement to learn more).

If this sounds interesting to you... maybe this is your place :)

Reporting to the Brand Design Director in our Internal Creative Agency, the Client Service & Ops Manager maximizes design impact through effective leadership, operational efficiency, financial control, and a client-focused approach.

What will your day-to-day work be like?
  1. Strategic Planning & Leadership:
    Department Vision & Strategy: Develop and implement a clear vision and long-term strategic plan for the design departments, aligning with the overall business goals.
    Team Leadership & Development: Provide strong leadership and mentorship to the design management team, fostering a creative and collaborative work environment. Recruit, hire, and retain top talent, ensuring the team has the skills and resources to achieve strategic objectives.
    Performance Management: Establish clear performance goals and metrics for the team, providing regular feedback and performance evaluations to drive continuous improvement.
  2. Operational Efficiency & Project Management:
    Process Improvement & Workflow Management: Develop and implement efficient design workflows and processes that maximize productivity and ensure project delivery on time and within budget.
    Resource Management: Allocate resources (staff, budget, technology) effectively to meet project needs and department goals.
    Project Management Oversight: Oversee project management practices, ensuring best practices are followed to maintain project timelines, budgets, and client satisfaction.
  3. Financial Management & Budgeting:
    Budget Development & Monitoring: Develop and manage the department's budget.
    Financial Reporting & Analysis: Prepare and analyze financial reports to track department performance, identify areas for improvement, and make data-driven decisions.
    Cost Control & Vendor Management: Implement strategies for cost control and negotiate favorable rates with vendors for design software, equipment, and other resources.
  4. Client Focus & Communication:
    Understanding Client Needs: Collaborate with designers and account managers to understand the needs of internal clients and ensure design solutions effectively address those needs.
    Communication & Stakeholder Management: Maintain open and transparent communication with internal stakeholders (e.g., senior management, other departments) on project progress, design decisions, and potential roadblocks.
  5. Technology & Innovation:
    Technology Evaluation & Implementation: Evaluate and implement new design software, hardware, and other technologies to enhance team efficiency and design capabilities.
    Staying Informed on Industry Trends: Stay updated on industry trends in design technology, business practices, and client needs to keep the design department competitive and innovative.
Who is the ideal candidate for this position?

The ideal person for this strategic global role will bring excellent project management skills, ability to work under pressure and objectives; innovative, motivational and inspirational leader with a focus on people development and excellent communication and analytical skills.

  1. Education: Bachelor’s Degree in Journalism, Communications, Bachelor of Arts, Design or similar.
  2. Senior professional background with at least 5-7 years of experience in a similar position, in creative agencies, production companies or production agency. Ideally experience in the hospitality industry or with clients of the sector.
  3. Experience with project management and organization tools.
  4. Fluent in English and Spanish.
  5. Willingness to travel.
Our proposal for you:

You will work in a stimulating, inspiring, multicultural and innovative environment, committed to people, values and a responsible tourism model; working on diverse projects and high-impact solutions for transformation at all levels of the organization.

  1. Permanent full-time contract.
  2. A competitive compensation package, with attractive benefits and being part of our Iberostar Vitality wellness program.
  3. Flexible working hours and telecommuting, in accordance with our work-life balance policy.
  4. Progression within the company: a variety of opportunities and projects that will allow you to develop your potential and grow professionally every day.
  5. Work in an inspiring environment that is committed to people, values and a responsible tourism model.

Sound challenging? Sign up and we will be happy to provide you with more information. Join the #WEAREIBEROSTAR team.

#J-18808-Ljbffr

  • Luxury Client Service Professional

    hace 4 semanas

    Palma, Baleares, España Antal International Network A tiempo completo

    The ideal candidate for this position must possess sales experience, exceptional client service skills, and the ability to achieve key performance indicators. They should also have impeccable attention to detail and excellent communication skills.Key Requirements:Previous sales experience in luxury fashionExcellent client service skills and a passion for...

  • Client Service Operations Manager

    hace 3 semanas

    Palma, Baleares, España Iberostar A tiempo completo

    About the Role: We are seeking a Client Service & Ops Manager to join our Brand Creative Agency at Iberostar. This is a key leadership position that will play a critical role in maximizing design impact through effective leadership, operational efficiency, and client-focused approach.Key Responsibilities:Develop and implement a clear vision and long-term...

  • Luxury Client Advisor

    hace 4 semanas

    Palma, Baleares, España Antal International Network A tiempo completo

    The ideal candidate will possess sales experience, exceptional client service skills, and the ability to achieve KPI results. Previous experience in luxury fashion is essential.Key Requirements:Previous sales experience in luxury designer fashionExcellent client service skills and a passion for exceeding client expectationsA professional, welcoming character...

  • Spécialiste en Support Client

    hace 1 semana

    Palma, Baleares, España Santévet A tiempo completo

    Description du posteNous sommes à la recherche d'un Spécialiste en Support Client pour rejoindre notre équipe dynamique.En tant que Spécialiste en Support Client, vous serez chargé de fournir un excellent service aux clients vétérinaires qui utilisent nos solutions digitales. Vous travaillerez en étroite collaboration avec l'équipe...

  • Gerente de Restaurantes y Room Service

    hace 4 semanas

    Palma, Baleares, España Melia Hotels International A tiempo completo

    Resumen del Puesto Liderar y gestionar las operaciones de los restaurantes y room service de Meliá. Desarrollar estrategias para mejorar la experiencia del cliente y aumentar las ventas. Funciones del Puesto - Desarrollar y implementar planes de acción para mejorar la eficiencia y la calidad de los servicios de los restaurantes.- Liderar y supervisar a...

  • Client Operations Specialist

    hace 4 semanas

    Palma, Baleares, España Hotelbeds A tiempo completo

    We are seeking a highly skilled Client Operations Executive to join our Customer Relationship Center at Hotelbeds.This role offers the opportunity to provide exceptional customer service, resolve client queries, and promote goodwill through proactive, courteous, and friendly communication.The ideal candidate will possess excellent time management skills,...

  • Luxury Client Advisor

    hace 1 mes

    Palma, España Antal International Network A tiempo completo

    The successful candidate must have sales experience (essential), amazing client service skills, the ability to achieve KPI results, impeccable attention to detail, and exceptional communication skills. Previous experience in luxury fashion is essential. The successful candidate will also possess: Previous sales experience in luxury designer fashion...

  • Cobertura temporal

    hace 1 mes

    Palma, España SAVE by Phone Service Center A tiempo completo

    ¿Te apasiona la tecnología y la reparación de móviles? ¡Únete a nosotros! En SAVE by Phone Service Center, buscamos un/a Técnic@ reparador/a de telefonía móvil en Palma de Mallorca para una suplencia temporal. Buscamos a alguien apasionado por el servicio al cliente, con dotes comerciales y habilidades en reparación de dispositivos multimarca. ¡Te...

  • Customer Service Representative

    hace 4 semanas

    Palma, Baleares, España Offugo Mobility A tiempo completo

    This is a full-time, hybrid position for a Customer Care Professional at Offugo Mobility.The role requires providing exceptional customer support, ensuring client satisfaction, and utilizing strong analytical and communication skills to effectively address inquiries.Based in Palma, the role offers the flexibility to work remotely.Key...

  • Telecommunications and IT Customer Service Manager in Mallorca

    hace 4 días

    Palma, Baleares, España Omniaccess S.L. A tiempo completo

    We are seeking a highly skilled Telecommunications and IT Customer Service Manager to join our team at OmniAccess S.L. in Palma de Mallorca. The ideal candidate will have a strong background in customer service, technical support, and project management, with excellent communication and problem-solving skills.Job DescriptionThe Customer Service Manager will...

  • Administrador de Almacén

    hace 4 semanas

    Palma, Baleares, España Island Service Gestion A tiempo completo

    Descripción del Puesto:Se busca un profesional experimentado en la gestión de almacén y suministros para unir nuestra equipo en Island Service Gestion. Responsabilidades:Realizar pedidos de compras y gestionar la recepción de mercancías.Controlar el inventario y realizar presupuestos.Atender a los clientes y proporcionar información sobre los productos...

  • Luxury Client Advisor

    hace 4 semanas

    Palma, España Antal International Network A tiempo completo

    The successful candidate must have sales experience (essential), amazing client service skills, the ability to achieve KPI results, impeccable attention to detail, and exceptional communication skills. Previous experience in luxury fashion is essential. The successful candidate will also possess: Previous sales experience in luxury designer fashion ...

  • Cobertura temporal

    hace 1 mes

    Palma, España SAVE by Phone Service Center A tiempo completo

    ¿Te apasiona la tecnología y la reparación de móviles? ¡Únete a nosotros! En SAVE by Phone Service Center, buscamos un/a Técnic@ reparador/a de telefonía móvil en Palma de Mallorca para una suplencia temporal. Buscamos a alguien apasionado por el servicio al cliente, con dotes comerciales y habilidades en reparación de dispositivos multimarca. ¡Te...

  • Maitre/Jefe De Bar Y Comedor, Hotel 4 Palma De: Un líder en la cocina y el servicio

    hace 1 semana

    Palma, Baleares, España Island Service Gestion A tiempo completo

    En Island Service Gestion, estamos buscando un experto Maitre/Jefe de Bar y Comedor para nuestro hotel de 4 estrellas en Palma de Mallorca, ubicado en la zona de Peguera. Este profesional será responsable de asegurar una experiencia inolvidable para nuestros huéspedes mediante la atención al cliente excepcional y la gestión eficiente del bar y...

  • Cobertura temporal

    hace 5 días

    Palma, España SAVE by Phone Service Center A tiempo completo

    ¿Te apasiona la tecnología y la reparación de móviles? ¡Únete a nosotros! En SAVE by Phone Service Center, buscamos un/a Técnic@ reparador/a de telefonía móvil en Palma de Mallorca para una suplencia temporal. Buscamos a alguien apasionado por el servicio al cliente, con dotes comerciales y habilidades en reparación de dispositivos multimarca. ¡Te...

  • Cobertura temporal

    hace 1 mes

    Palma, España SAVE by Phone Service Center A tiempo completo

    ¿Te apasiona la tecnología y la reparación de móviles? ¡Únete a nosotros!En SAVE by Phone Service Center, buscamos un/a Técnic@ reparador/a de telefonía móvil en Palma de Mallorca para una suplencia temporal. Buscamos a alguien apasionado por el servicio al cliente, con dotes comerciales y habilidades en reparación de dispositivos multimarca.¡Te...

  • Técnico/a de Reparación de Móviles Temporal

    hace 4 semanas

    Palma, Baleares, España Save By Phone Service Center A tiempo completo

    ¿Te apasiona la tecnología y la reparación de móviles?En SAVE by Phone Service Center, buscamos un/a técnico/a de reparación de móviles temporal en Palma de Mallorca para una suplencia temporal.Buscamos a alguien apasionado por el servicio al cliente, con dotes comerciales y habilidades en reparación de dispositivos multimarca.Te estamos...

  • Sushiman profesional en Palma

    hace 1 semana

    Palma, Baleares, España Island Service Gestion A tiempo completo

    Se busca un Sushiman experimentado para trabajar en un restaurante ubicado en Palma (Mallorca).Requisito fundamental: al menos 2 años de experiencia laboral en el puesto ofrecido.Jornada completa, con un horario fijo y dos días libres consecutivos.El salario bruto mensual es de 2222 euros.Se trata de un contrato fijo-discontinuo, adecuado para aquellos que...

  • Meseros Experienciados para Restaurante en Palma

    hace 4 días

    Palma, Baleares, España Island Service Gestion A tiempo completo

    Campos de trabajoEstamos buscando meseros con experiencia para trabajar en nuestro restaurante en Palma.Nivel de inglés: Se requiere un nivel medio-alto de inglés.Jornada laboral: Jornada completa, turno a cerrar por acuerdo durante la entrevista.Sobre el puestoEste es un puesto perfecto para alguien que busca una oportunidad laboral estable y con...

  • Especialista en Ventas y Desarrollo de Clientes para la Restauración

    hace 1 semana

    Palma, Baleares, España Gm Cash A tiempo completo

    Ubicado en Illes Balears, provincia de Mallorca, Gm Cash busca un Especialista en Ventas y Desarrollo de Clientes para fortalecer su línea de negocio de Food Service.Descripción del EmpleoEn esta posición, el objetivo principal será convertir a nuestra empresa en un referente de la restauración en los próximos años.Realizar prospección y captación...