Supervisor - Public Safety Communications (Dallas Police) (Civil Service)

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Job Summary

Responsible for the overall supervision, planning, direction and execution of work for non-exempt and/or exempt employees in a medium or large sized operational unit. The functional activities are complex and have a moderate impact on overall operations. This level supervises employees in complex clerical/administrative/trade, or complex technical functions that provide services to persons inside or outside the organization. Work performed is non-routine and complex semi-skilled, skilled, or technical in nature.

Job Description Overview

The Supervisor-Public Safety Communications oversees, supervises, and participates in a wide range of communication efforts for the Police Department.

Essential Functions

1 Oversees the call takers answering phones in the Call center;
monitors the use of appropriate customer service and the correct delivery of information;
provides analysis and performance feedback to ensure the efficiency of the services.

2 Evaluates call taking and communications methods and operations;
monitors the efficiencyof services and implements updates to ensure effectiveness.

3 Supervises and monitors hiring and recruiting for the department;
maintains a working relationship with the Police Personnel and Civil Service personnel to ensure that staffing and hiring needs are met.

4 Responds to requests to fill vacancies through police announcements and other communication;
reviews all applicants that pass Civil Service to determines if qualifications meet or exceed expectations.

5 Coordinates and facilitates interview panels, submission of all paperwork, and preparation of letters of employment and onboarding activities.

6 Oversees the division open records section;
reviews and evaluates incoming and outgoing open records requests;
ensures requests are completed within a timely manner, and checks for record accuracy;
coordinates with other agencies, offices, and departments to handle open records requests.

7 Performs a variety of payroll related work for personnel within the department;
reviews and approves exceptional leave and overtime, documents changes for audits, and performs consistent reviews on employee cards.

8 Creates and develops consistent and professional communications standards throughout the department and its activities to promote success and meet goals.

9 Performs any and all other work as needed or assigned.

Knowledge and Skills

1 Thorough knowledge of police department.

2 Knowledge of human relations and supervision necessary to function as a supervisor.

3 Knowledge of communications practices and standards.

4 Knowledge of police information software and internal systems.

5 Ability to oversee call center and evaluate performance of call takers.

6 Ability to establish a good rapport and working relationship with customers and the general public.

7 Communicating effectively verbally and in writing.

8 Establishing and maintaining effective working relationships.

Minimum Qualifications EDUCATION:

• High school diploma or GED

EXPERIENCE:

• Five (5) years of experience in a public safety emergency call taking and/or dispatching position within a municipal, county, state or federal regulatory agency.

AND

• One (1) year of experience with leadwork/supervisory responsibilities.

EQUIVALENCIES:

• Associate degree (or higher) in any field plus three (3) years of specified experience including one (1) year of leadwork/supervisory responsibilities will meet the education and experience requirements.

LICENSE and CERTIFICATIONS:

• Valid driver's license with a good driving record.
• Must be able to obtain Texas Commission on Law Enforcement (TCOLE) and Texas Crime Information Center/National Crime Information Center (TCIC/NCIC) certifications within probationary period.

OTHER REQUIREMENTS:

• Must pass an intensive background check including polygraph and drug screen.
• No felony or class A misdemeanor convictions.
• No Class B misdemeanor convictions within the last ten (10) years.
• Must be available for various shifts including nights, weekends and holidays.
• Must be available for twenty-four/seven (24/7) call out.

PREFERENCES:

• Effective oral and written communications