Salesforce Technical/team Lead

hace 5 días


Madrid, España Omega CRM, A Merkle Company A tiempo completo

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Technical Lead. Support the Project Manager / Delivery Manager in technical leadership on the project, bringing comprehensive technical knowledge of the platform and identifying the best solution to meet the project's functional demands. Detect and notify risks in the technical management of project / client profitability. Ensure the smooth progress of the project in terms of Scope, Schedule, and Costs. Alerting and anticipating possible deviations to the Project Manager / Delivery Manager. Ensure the fulfillment of the project's technical objectives. Ensure compliance with the agreed software quality standards with Omega's Technical Management. Supervise the effort estimations of the development and support team during the testing phase of a project. Collaborate with the PM / DM in project demos for the client. Ensure the final delivery of technical documentation for a project. Participate in the development and training of the technical team, advising them to improve their technical skills. Collaborate in Omega's community of practice, providing thought leadership, training, and mentoring to other collaborators to develop technical capabilities. At least 3 years of total relevant experience, including 2 years in a Senior Developer role or a similar position. Experience in the different clouds : Sales Cloud, Service Cloud, Marketing Cloud. Experience with agile methodologies. High level of English. Permanent contract. We make it easy. Home Office. Health insurance. Professional development : Omega CRM, a Merkle Company , is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. With over 23 years of experience , a team of 580+ professionals from 24 nationalities , and 2,500+ certifications , Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education , and Non-Profit , delivering omnichannel experiences in Customer Service, eCommerce, Marketing , and Analytics . At Omega CRM, we believe in growth through people – guided by our values : #Talent, #Flexibility, #Commitment , and #Innovation .



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