Norwegian speaking Customer Support Agent to Malaga

hace 1 mes

Málaga, España Next Job Abroad A tiempo completo
Tasks

The Customer Support Team is primarily focused on providing a highly customized and personal experience for our clients' end customers. This service includes:

  • Technology onboarding/walkthrough products, software, and hardware configuration, Internet-of-Things (IoT) setup, and troubleshooting, among other services.
  • Handling inbound and outbound calls to and from customers, acknowledging customers’ needs or issues, and providing helpful solutions to their challenges.
  • Documenting and recording all activity and communication with customers over the telephone and email, in the appropriate client database.
  • Providing support via different channels: phone & email.
  • Attending technical and soft skills training sessions.
Requirements
  • Customer-Focused: You have a passion for delivering exceptional service and creating positive experiences for every customer.
  • Excellent Communication Skills: You can clearly communicate and empathize with customers, no matter the situation.
  • Problem Solver: You can think quickly on your feet and provide solutions with a calm, professional approach.
  • Team Player: Collaboration is key to success. You’re willing to work together to create the best outcomes for our clients' customers.
  • Minimum 1-year experience in customer service/support is an advantage.
  • Fluent in Norwegian written and spoken. Additional languages are a plus. Need to understand English as it's the internal company language.
  • Ability to communicate effectively and with empathy on all required channels.
  • Must possess excellent interpersonal skills.
  • Must be patient and flexible and have the ability to quickly analyze a problem, develop and implement a solution.
  • Computer-literate.
  • The ability to stay calm when working under pressure.
  • Hybrid Work Timetable.
#J-18808-Ljbffr

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