Norwegian-Speaking Customer Service Specialist to Malaga

hace 4 días

Málaga, España Nordic Jobs Worldwide A tiempo completo
Norwegian-Speaking Customer Service Specialist to Malaga

The Customer Support Agent/Specialist daily tasks:

The Customer Support Specialist (CSS) is primarily focused on providing a highly customized and personal experience for Zahoree Client's end customers.

Profile and knowledge:

  • This service includes technology onboarding/walkthrough products, software, and hardware configuration.
  • Internet-of-Things (IoT) setup and troubleshooting, among other services.
  • Their duties may include handling inbound and outbound calls to and from customers, acknowledging customers' needs or issues, and providing helpful solutions to their challenges.
  • Document and record all activity and communication with customers over telephone and email.
  • The support can be performed via different channels: Phone, email, chat, etc.
  • Attend technical and soft skills training sessions.
  • The CSS is expected to provide the Zahoree Customer Experience journey support to our customers.

(Training is provided)

Requirements:

  • Minimum 1-year experience in customer service/support is an advantage.
  • Fluent in Norwegian/German written and spoken. Additional languages are a plus. Needs to understand English as it's the internal company language.
  • Ability to communicate effectively and with empathy on all required channels.
  • Must possess excellent interpersonal skills.
  • Must be patient and flexible and have the ability to quickly analyze a problem, develop, implement, and educate a solution.
  • The ability to stay calm when working under pressure.

Key Performance Indicators:

Productivity/calls/chat sessions per hour.

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