Patient Experience Manager
hace 2 días
About TailorDocEvery week, people fly to Spain to take a step they've postponed for years — to finally walk again without pain, regain mobility, and recover a sense of independence.Presente su candidatura después de leer los siguientes requisitos de habilidades y cualificaciones para este puesto.TailorDoc makes that possible.We help patients — mostly from the UK today, and increasingly from other countries — access world‑class orthopaedic treatment in Spain, combining top medical care with a deeply human experience.We plan everything: the hospital, the surgeon, the rehab centre, the transfers, the follow‑up — and we do it with the same care we'd want for our own family.TailorDoc is profitable, growing every month, and entering a new stage: building the systems, tools and standards that will allow us to grow without losing what makes us special — our humanity.Your missionTo make sure every patient who comes to Spain feels cared for, safe and supported — and to help us build the structure behind that feeling.ResponsibilitiesCoordinate the full patient journey from arrival to recovery.Be the main point of trust for patients and families, guiding and reassuring them.Liaise with hospitals, surgeons, physiotherapists and partners to keep every step aligned.Ensure all patient information, logistics and updates are accurately reflected in our systems.Design, refine and maintain operational standards — from daily workflows to welcome materials.Collaborate with the founder to define the methodology, tools and language that shape the TailorDoc Experience.Work with the tech and creative teams to turn insights into scalable, digital and physical materials.Measure satisfaction, collect feedback and drive continuous improvement.RequirementsExperience in healthcare coordination, hospitality, patient experience or private medical operations.Education in healthcare management, hospitality or business administration.Empathy, structure and emotional intelligence in equal measure.Fluency in digital tools (Google, Pipedrive, AI solutions, Microsoft Office, etc.).The ability to see patterns, simplify complexity and document clearly.Creativity and discipline to design and improve materials (welcome packs, guides, templates).Native Spanish and fluent or native‑level English.BenefitsA meaningful, profitable and fast‑growing project improving lives every week.A role that starts operational and naturally grows into a strategic position of influence.Freedom to propose, create and improve — in process, communication and materials.A collaborative, international, and genuinely human environment.A full‑time position in Valencia, with flexibility and autonomy.The privilege of seeing tangible impact — patients walking, smiling, living again.Success MetricsPatients mention you by name with gratitude.Every stage runs smoothly — not by luck, but by your method.Our guides, packs and processes reflect your thinking.The team feels supported, and the experience feels effortless.TailorDoc keeps growing — and still feels personal.Additional NotesThis is not a job for someone who wants routine. It's for someone who finds meaning in creating order out of care, and beauty out of structure.If that sounds like you — let's talk us.#J-18808-Ljbffr
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