Customer Service Manager
hace 1 día
Leon Cycle is an e-bike business that was established in Germany in 2014 and has since developed business operations in over 10 countries across Europe, North America and APAC. ¿Todo listo para enviar su solicitud? Asegúrese de comprender todas las responsabilidades y tareas asociadas a este puesto antes de continuar. Leon Cycle offers a range of e-bike models from mountain bikes, folding e-bikes, trekking e-bikes and step‑thru e-bikes. Our products are sold via our own online website as well as on E‑Commerce platforms and through our dealers and retail stores worldwide. With strong growth and expansions in place, we are now seeking sales professionals to join us as Customer Service Manager for Europe and North America. Responsibilities Build, manage and lead a team of customer services to handle all after‑sales support and customer enquiries. Write, set up and create SOPs for after‑sales customer support and service excellence. Daily tracking of customer service inquiries, providing mentoring and training to staff as needed. Business partner with technician team, logistics, warehouse, retail sales manager and BD manager to ensure any escalations are resolved in a timely manner. Work to improve customer satisfaction ratings on E‑Commerce, Facebook, Twitter, Instagram, website, shop front and B2B dealers to target 5‑star ratings across all channels. Provide efficient and reliable after‑sales service support, working with technicians to ensure any returns are tended to in a speedy and efficient manner while providing frequent updates to customers on pick‑up and delivery timelines. Qualifications 10 years or more of customer service experience in a retail and online business with a product that requires after‑sales support (electronics, white goods, electrical, auto, motorbikes). Experience in a call center support role highly regarded. Experience in training and mentoring customer support team in call etiquette and phone handling skills, including responding to online inquiries and emails. Experience in tracking customer satisfaction and evaluating teams for customer support excellence. Experience working with various department heads to follow up on customer support issues from delivery/logistics, faulty parts, invoicing and sales inquiries. #J-18808-Ljbffr
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Customer Service Manager
hace 2 días
Ceuta, España LEON CYCLE A tiempo completoLeon Cycle is an e-bike business that was established in Germany in 2014 and has since developed business operations in over 10 countries across Europe, North America and APAC.¿Todo listo para enviar su solicitud? Asegúrese de comprender todas las responsabilidades y tareas asociadas a este puesto antes de continuar.Leon Cycle offers a range of e-bike...
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Senior Customer Service
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Ceuta, España Manpower España A tiempo completoEstamos en búsqueda de un/a Customer Service Manager para incorporarse a una compañía líder en su sector, en pleno crecimiento y con un entorno dinámico y colaborativo. Liderar la gestión de pedidos en ERP y de forma transversal con Compras, Producción, Logística, Almacenes, Administración y Comercial. Garantizar la fiabilidad de la información de...
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Ceuta, España Betway Group A tiempo completoOn average it takes 5 minutes to apply for this role. Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Do you see yourself as one of those “out-of-the-box thinkers”, “Technical masterminds”, “Outstanding creatives”, or “Mind-boggling number crunchers”? If so, we want to welcome...
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Spanish Customer Service Host
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Ceuta, España Betway Group A tiempo completoOn average it takes 5 minutes to apply for this role. Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Do you see yourself as one of those "out-of-the-box thinkers", "Technical masterminds", "Outstanding creatives", or "Mind-boggling number crunchers"? If so, we want to welcome you to the...
