Customer Service Director
hace 4 días
Customer Service DirectorConsulte la descripción del puesto a continuación. Si confía en que tiene las habilidades y la experiencia adecuadas, envíe su solicitud hoy mismo.Location: Barcelona, SpainSector: Life Science Research, BiotechnologyLanguages: Spanish and English.You will lead a high‐performing team, strengthen service delivery frameworks, and collaborate cross‐functionally to ensure customers receive world‐class service within a fast‐moving healthcare environment.This role is based in Barcelona and requires experience in regulated medical technology environments (IVD, diagnostics, medical devices, or similar).Key Responsibilities Strategic Leadership: Own and drive the regional customer service strategy aligned with commercial and operational objectives.Team Management: Lead and develop a team of direct reports to deliver high‐performance and continuous improvement.Cross‐Functional Collaboration: Work closely with Sales, Marketing, Supply Chain, QA/RA, Finance, and Technical Service to optimise service delivery.Customer Excellence: Oversee order management, complaint handling, and service workflows to ensure a seamless customer experience.Salesforce Ownership: Drive effective and compliant use of Salesforce for case management, reporting, and workflow optimisation.Key Requirements Experience in customer service or customer facing roles within diagnostics, IVD, or molecular testing.Strong understanding of infectious disease and molecular diagnostic workflows.Proficient user of Salesforce for service and case management.Excellent communication, analytics, and stakeholder‐management skills.Fluent English and Spanish, additional European languages advantageous.Based within the Barcelona Region.On Offer Strategic leadership role with high visibility across the regional and global organisation.Opportunity to shape customer service operations within a cutting‐edge diagnostics environment.Competitive compensation, benefits, and career growth within a world‐leading healthcare innovator.Hybrid Working Environment.#J-18808-Ljbffr
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Customer Service Manager
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Sallent, España LEON CYCLE A tiempo completoAbout Leon CycleLeon Cycle is an e-bike business that was established in Germany in 2014 and has since developed business operations in over 10 countries across Europe, North America and APAC. Leon Cycle offers a range of e-bike models from mountain bikes, folding e-bikes, trekking e-bikes and step thru e-bikes. Our range of products are sold via both our...
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Sallent, España LEON CYCLE A tiempo completoAbout Leon Cycle Leon Cycle is an e-bike business that was established in Germany in 2014 and has since developed business operations in over 10 countries across Europe, North America and APAC. Leon Cycle offers a range of e-bike models from mountain bikes, folding e-bikes, trekking e-bikes and step thru e-bikes. Our range of products are sold via both our...
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Customer Service Manager
hace 1 semana
sallent, España LEON CYCLE A tiempo completoAbout Leon Cycle Leon Cycle is an e-bike business that was established in Germany in 2014 and has since developed business operations in over 10 countries across Europe, North America and APAC. Leon Cycle offers a range of e-bike models from mountain bikes, folding e-bikes, trekking e-bikes and step thru e-bikes. Our range of products are sold via both our...
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Customer Service Representative with German
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Customer Service Representative with German
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