Customer Service Manager
hace 2 semanas
About Leon CycleLeon Cycle is an e-bike business that was established in Germany in 2014 and has since developed business operations in over 10 countries across Europe, North America and APAC. Leon Cycle offers a range of e-bike models from mountain bikes, folding e-bikes, trekking e-bikes and step thru e-bikes. Our range of products are sold via both our own online website as well as E-Commerce platforms and via our dealers and our own retail stores worldwide.Customer Service Manager for Europe and North AmericaWith strong growth and expansions in place, we are now seeking sales professionals to join us as Customer Service Manager for Europe and North America. The role will include but not limited to:Build, manage and lead a team of customer services to handle all after-sales support customer enquiriesWrite, set up and create SOPs for after-sales customer support and service excellenceDaily tracking of customer service inquiries handling, providing mentoring and training to staff as neededBusiness partner with technician team, logistics and warehouse, retail sales manager and BD Manager to ensure any escalations are resolved in a timely mannerWork to improve customer satisfaction ratings on E-Commerce, Facebook, Twitter, Instagram, Website, Shop front and B2B dealers to target 5 star ratings across all channelsProvide efficient and reliable after-sales service support, work with technicians to ensure any returns are tend to in a speedy and efficient manner whilst providing frequent update to our customers on timelines for pick up and deliveryIdeal CandidateThe ideal candidate should exhibit:10 years or more of customer service experience in a retail and online business with a product that comes with after-sales customer support (electronics, white goods, electrical, auto, motorbikes)Experience in a call center support role highly regardedExperience in training and mentoring customer support team in call etiquette and phone handling skills, including also responding to online inquiries and emailsExperience in tracking customer satisfaction and doing evaluation on teams for customer support excellenceExperience working with various department heads to follow up on various customer support issues from delivery / logistics, faulty parts, invoicing and sales inquiries#J-18808-Ljbffr
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Customer Service Manager
hace 2 semanas
sallent, España LEON CYCLE A tiempo completoAbout Leon Cycle Leon Cycle is an e-bike business that was established in Germany in 2014 and has since developed business operations in over 10 countries across Europe, North America and APAC. Leon Cycle offers a range of e-bike models from mountain bikes, folding e-bikes, trekking e-bikes and step thru e-bikes. Our range of products are sold via both our...
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Customer Service Manager
hace 1 semana
Sallent, España LEON CYCLE A tiempo completoAbout Leon Cycle Leon Cycle is an e-bike business that was established in Germany in 2014 and has since developed business operations in over 10 countries across Europe, North America and APAC. Leon Cycle offers a range of e-bike models from mountain bikes, folding e-bikes, trekking e-bikes and step thru e-bikes. Our range of products are sold via both our...
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Customer Service Manager, Europe
hace 2 semanas
Sallent, España LEON CYCLE A tiempo completoA leading e-bike company located in Spain is seeking an experienced Customer Service Manager for Europe and North America. This role involves leading a customer support team, creating SOPs for after-sales services, and enhancing customer satisfaction ratings. The ideal candidate should have over 10 years of experience in customer service, especially in...
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Customer Service Manager, Europe
hace 1 semana
Sallent, España LEON CYCLE A tiempo completoA leading e-bike company located in Spain is seeking an experienced Customer Service Manager for Europe and North America. This role involves leading a customer support team, creating SOPs for after-sales services, and enhancing customer satisfaction ratings. The ideal candidate should have over 10 years of experience in customer service, especially in...
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Customer Service Director
hace 6 días
Sallent, España EPM Scientific A tiempo completoCustomer Service DirectorConsulte la descripción del puesto a continuación. Si confía en que tiene las habilidades y la experiencia adecuadas, envíe su solicitud hoy mismo.Location: Barcelona, SpainSector: Life Science Research, BiotechnologyLanguages: Spanish and English.You will lead a high‐performing team, strengthen service delivery frameworks, and...
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Customer Service French Market
hace 2 semanas
Sallent, España Revlon A tiempo completoRevlon , the leading cosmetic company, is looking for a Customer Service Representative for the French Market , who will be based in Barcelona ¡Inscríbase sin demora! Se espera un gran volumen de solicitantes para el puesto que se detalla a continuación, no espere para enviar su CV. This position is responsible for executing the Order to Delivery Process...
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Customer Service Advisor
hace 2 semanas
Sallent, España Cielo Talent A tiempo completoWe are looking for a Customer Service Representative to join our client in their office in the Barcelona area. Our client helps global customers manufacture with precision—from aircraft to electric vehicles to medical devices. They thrive on collaboration and accountability, valuing every voice as they push boundaries and transform manufacturing.Customer...
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Customer Service Representative with German
hace 2 semanas
Sallent, España Cielo Talent A tiempo completoWe are looking for a Customer Service Representative to join our client in their office in the Barcelona area. Our client helps global customers manufacture with precision—from aircraft to electric vehicles to medical devices. They thrive on collaboration and accountability, valuing every voice as they push boundaries and transform manufacturing. Aumente...
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Customer Service Representative with Dutch
hace 1 semana
Sallent, España Cielo Talent A tiempo completoWe are looking for a Customer Service Representative to join our client in their office in the Barcelona area. Our client helps global customers manufacture with precision—from aircraft to electric vehicles to medical devices. They thrive on collaboration and accountability, valuing every voice as they push boundaries and transform manufacturing. Por...
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Customer Service Representative with Dutch
hace 1 semana
Sallent, España Cielo Talent A tiempo completoWe are looking for a Customer Service Representative to join our client in their office in the Barcelona area. Our client helps global customers manufacture with precision—from aircraft to electric vehicles to medical devices. They thrive on collaboration and accountability, valuing every voice as they push boundaries and transform manufacturing. Por...
