Process Control Specialist/ Logistics Analyst, European Central Flow Team

Process Control Specialist/ Logistics Analyst, European Central Flow Team (ECFT)Join to apply for the Process Control Specialist/ Logistics Analyst, European Central Flow Team (ECFT) role at AmazonShape the future of global e-commerce as a Process Control Specialist (PCS) at Amazon's European Central Flow Team, where you'll orchestrate millions of daily orders and innovate advanced fulfilment solutions. As the primary escalation point for our warehouses and the crucial link between millions of daily orders and our dedicated Amazon Associates, the PCS ensures seamless fulfilment operations.In this critical position, you'll be instrumental in driving Amazon Europe's workflow planning, risk mitigation, and cost and capacity management. Collaborating directly with FC partners, you'll provide guidance, identify and rectify workflow variances, and actively manage the journey of millions of customer orders from checkout to shipment. Our comprehensive onboarding process equips you with all the necessary knowledge and a supportive matrix structure empowers you to deliver, innovate, create, and grow.Key responsibilitiesMaster Amazon's proprietary flow management tools and processes, becoming the go-to for seamless FC operations interfaceInnovate and implement metrics, conducting thorough analyses to uncover optimization opportunities, then design and champion scalable, standardized solutionsCultivate cross‑functional partnerships, translating complex concepts into accessible insights for stakeholders across all organizational levelsOwn and influence critical performance indicators, including customer promise attainment, flow planning adherence, and site‑specific KPIsTeach peers and customers with knowledge‑sharing initiatives, developing and delivering impactful training programs to elevate team capabilities and operational excellenceA day in the lifeStart of ShiftBegin your day with a shift handover, understanding the current network status, forecasted volumes and capacities, and any possible events that might impact these forecastsCatch‑up with onsite teams to align on priorities, review key metrics and operational highlightsThroughout Your ShiftConnect with operations teams across Europe in a collaborative environmentCreate smart, data‑driven plans using in‑house developed toolsFine‑tune staffing strategies to optimise workflowLead real‑time decisions that keep our network flowing smoothlyMake strategic adjustments as new information comes inMaintain clear communication with stakeholdersEnd of ShiftShare valuable insights and report key performance metrics from your shift, highlighting potential impacts that may affect the upcoming shiftShare key updates and recommendationsHead home knowing you’ve made a real impactWhat makes this role specialSupportive, inclusive and diverse team cultureClear career progression path and access to Amazon’s internal promotionsOpportunity to lead innovative projects and mentor peersSchedule options that support work‑life balance (various shift patterns)Business‑driven schedulingBasic QualificationsSpeak, write, and read fluently in EnglishExperience analysing numerical data pointsExperience working with multiple groups of stakeholdersPreferred QualificationsExperience communicating complex concepts clearly and persuasively to different audiencesExperience recognising a challenge and working with a variety of teams and data sources to diagnose the problem and recommend solutionsExperience working independently and collaborating effectively in a remote team environmentExperience working with data to drive business decisions, including advanced proficiency in ExcelEqual Opportunity StatementAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to learn more about how we collect, use and