Process Control Specialist/ Logistics Analyst, European Central Flow Team

Process Control Specialist / Logistics Analyst – European Central Flow Team (ECFT)Shape the future of global e-commerce as a Process Control Specialist (PCS) at Amazon 's European Central Flow Team, where you'll orchestrate millions of daily orders and innovate advanced fulfilment solutions We are busy revolutionizing the way the world shops, supporting a vast network of Fulfilment Centres (FCs) operating 24/7 worldwide. As the primary escalation point for our warehouses and the crucial link between millions of daily orders and our dedicated Amazon Associates, the PCS ensures seamless fulfilment operations.In this critical position, you'll be instrumental in driving Amazon Europe's workflow planning, risk mitigation, and cost and capacity management. Collaborating directly with FC partners, you'll provide guidance, identify and rectify workflow variances, and actively manage the journey of millions of customer orders from checkout to shipment. Our comprehensive onboarding process equips you with all the necessary knowledge, while our supportive matrix structure empowers you to deliver, innovate, create, and grow. We're seeking problem-solvers with a keen eye for optimization opportunities, meticulous attention to detail, and the ability to seamlessly navigate tasks while communicating effectively across all organizational levels. Your natural curiosity will drive you to explore the intricate web of systems that power our smile‑delivery machine, understanding their inter‑dependencies and interactions.Key job responsibilitiesMaster Amazon's proprietary flow management tools and processes, becoming the go‑to for seamless FC operations interface.Innovate and implement metrics, conducting thorough analyses to uncover optimization opportunities, then design and champion scalable, standardised solutions.Cultivate cross‑functional partnerships, translating complex concepts into accessible insights for stakeholders across all organisational levels.Own and influence critical performance indicators, including customer promise attainment, flow planning adherence, and site‑specific KPIs.Teach peers and customers with knowledge‑sharing initiatives, developing and delivering impactful training programmes to elevate team capabilities and operational excellence.Day in the lifeStart of ShiftBegin your day with a shift handover, understanding the current network status, forecasted volumes and capacities, and any possible events that might impact these forecasts.Catch‑up with the teams on site (in the fulfilment centres) to align on priorities, review key metrics and operational highlights.Throughout Your ShiftConnect with operations teams across Europe in a collaborative environment.Create smart, data‑driven plans using our in‑house developed tools.Fine‑tune staffing strategies to optimise workflow.Lead real‑time decisions that keep our network flowing smoothly.Make strategic adjustments as new information comes in.Maintain clear communication with stakeholders.End of ShiftShare valuable insights and report key performance metrics from your shift, highlighting potential impacts that may affect the upcoming shift.Share key updates and recommendations.Head home knowing you've made a real impactWhat makes this role specialSupportive, inclusive and diverse team culture.Clear career progression path and access to Amazon’s internal promotions.Opportunity to lead innovative projects and mentor peers.Schedule options that support work‑life balance – flexible shift patterns and rotating shifts.Basic QualificationsSpeak, write, and read fluently in English.Experience analysing numerical data points.Experience working with multiple groups of stakeholders.Preferred QualificationsExperience communicating complex concepts clearly and persuasively to different audiences.Experience recognising a challenge and working with a variety of teams and data sources to diagnose the problem and recommend solutions.Experience working independently and collaborating effectively in a remote team environment.Experience driving business decisions with data, including advanced proficiency in Excel.Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and