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Italian Inbound Customer Support Specialist (Onsite/Hybrid) Barcelona Job Openings Italian Inbound Customer Support Specialist (Onsite/Hybrid) Barcelona About the job Italian Inbound Customer Support Specialist (Onsite/Hybrid) Barcelona Job Title: Italian Inbound Customer Support Specialist (Onsite/Hybrid) – Barcelona Location: Barcelona, Spain Work Type: Full-time Work Mode: Onsite & Hybrid options available About the Role: We’re seeking a native or fluent Italian Customer Support Specialist to join our growing team in Barcelona . As the first point of contact for our Italian-speaking customers, you’ll be responsible for delivering a friendly, professional, and solution-oriented service across various channels. This is a customer-facing, inbound support role , ideal for someone who enjoys solving problems and creating positive experiences. Whether you\u2019re working from our vibrant Barcelona office or part-time from home, you’ll be part of a supportive and multilingual environment. What You'll Do: Respond to incoming customer inquiries via phone, email, and live chat , primarily in Italian Deliver clear and accurate product or service information Troubleshoot and resolve customer issues with care and efficiency Maintain detailed and accurate records of interactions in internal systems Collaborate with cross-functional teams (technical, logistics, sales) to ensure fast and complete resolutions Stay informed about company offerings, updates, and procedures Meet individual and team performance targets related to customer satisfaction and resolution speed What You Bring: Fluent Italian speaker (C2 level) – both spoken and written Good level of English (B2 or higher) for internal communication Prior experience in customer support, contact center, or a service-related field is a plus Strong communication and active listening skills Ability to stay calm under pressure and work efficiently in a fast-paced environment Comfortable using CRM platforms and digital tools (experience with Zendesk or similar is a bonus) Valid permit to work in Spain or EU citizenship What We Offer: Competitive fixed salary + bonus potential based on performance Relocation support for international candidates Private health insurance Comprehensive onboarding and continuous learning opportunities Career growth in a supportive and international team Modern office in central Barcelona with great amenities Regular team events, wellness activities, and free snacks/coffee Working Hours: Full-time: 40 hours per week Typical shifts from Monday to Friday; occasional weekend or evening shifts depending on client/project needs #J-18808-Ljbffr
