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Barcelona, España Cross Border Talents A tiempo completoOverview Join Us as a German-Speaking Technical Support Advisor in Barcelona! Are you passionate about IT support and fluent in German? We are seeking a Technical Support Advisor to deliver top-notch assistance to employees via phone, email, chat, and our self-service portal. You will play a key role in troubleshooting IT issues, supporting system...
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Barcelona, España Cross Border Talents A tiempo completoOverviewSolicitar este puesto es sencillo. Desplácese hacia abajo y haga clic en "Solicitar" para ser considerado para esta posición.Join Us as a German-Speaking Technical Support Advisor in Barcelona!Are you passionate about IT support and fluent in German? We are seeking a Technical Support Advisor to deliver top-notch assistance to employees via phone,...
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Join Us as a German-Speaking Technical Support Advisor in Barcelona
hace 5 horas
Overview Join Us as a German-Speaking Technical Support Advisor in Barcelona Are you passionate about IT support and fluent in German? We are seeking a Technical Support Advisor to deliver top-notch assistance to employees via phone, email, chat, and our self-service portal. You will play a key role in troubleshooting IT issues, supporting system operations, and collaborating with 2nd-level support teams to resolve complex technical matters. Responsibilities Provide 1st-level IT support to client employees, addressing issues through various channels and ensuring timely resolution Perform root cause analysis and troubleshoot issues using phone or remote access tools Track and categorize IT tickets, prioritize requests, and provide updates using the ITSM system Deliver high first-resolution rates by leveraging knowledge databases and collaborating with the clients extended support teams Qualifications Languages: C2-level German and advanced English proficiency Experience: 1+ years in IT support (1st or 2nd level), ideally in a large organization Technical Skills: Solid understanding of Windows 10, Office 365, and MS Teams, with troubleshooting experience for both hardware and software Soft Skills: Strong analytical approach, attention to detail, and a high sense of responsibility Tools: Familiarity with ITSM ticket systems (ServiceNow experience is a plus) Additional: ITIL V4 knowledge is a plus; motivated to grow technical and interpersonal skills What's in It for You? Competitive Remuneration: Based on experience and performance Full Training Program: Comprehensive onboarding to get you fully equipped for the role Career Development: Access to career programs, specialized courses, and even language classes Supportive Team Environment: Join a dynamic and friendly team with a focus on growth Prime Location: Modern office in the heart of Barcelona Flexible Work Schedule: Monday-Sunday, 09:00 AM - 06:00 PM (39-hour week) Ready to take your IT career to new heights? Apply today and be a part of our global team #J-18808-Ljbffr
